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Customer Service Representative

3 months ago

Manila, National Capital Region, Philippines E-team Workforce Private Corporation Full time
Customer Service Rep – Health- Level 1

  • Fluent in English

Basic Computer Skills- such as:
o GMail
o MS Outlook
o MS Word
o MS Excel
o Adobe Acrobat

  • Willingness to develop phone skills
o Make Calls as needed
o Be available to receive calls

  • Organized
  • Prioritizing tasks
  • Proactive
  • Resourceful
  • Clear Communicator including asking questions
You will be trained on proprietary software
o Conrep
o Z Drive
o Docusign
o VG Phone service
o All Carrier Websites
o Spark Instant Messenger

Your duties will be (but not limited to)

  • assisting Sales managers & Health clients with specific health insurance related tasks, as well as cover for out of office CSRs
  • Prepare and edit census documents
  • Correspond with Insurance contacts to obtain information and clarification of items
  • Read and understand Summaries of Benefits, answer general claim inquiries
  • Interact with clients to gather documentation needed to perform health insurance transactions
  • Review invoices and update clients on billing issues
  • Process enrollments/terminations/QENs/Cobra items on client portal
  • Update client files, Conrep & Z drive, as well as CSR documents (insurance contact sheet, etc.)
  • Send professional emails timely