Collections Supervisor

3 weeks ago

Manila, National Capital Region, Philippines Robert Walters Full time

Our client is seeking a dedicated and empathetic Collections Supervisor to join their team in Manila. This role offers the opportunity to utilise your strong analytical skills, as you generate regular reports on collection performance, identify trends and areas for improvement, and present findings to management. You will also ensure compliance with relevant laws and regulations, oversee the collection process, and handle escalated customer inquiries in a professional manner.

This is an excellent opportunity for someone with a background in Accountancy or Finance who is looking to take the next step in their career.

  • Opportunity to utilise strong analytical skills in a supportive environment
  • Ensure compliance with relevant laws and regulations
  • Handle escalated customer inquiries professionally

What you'll do: As a Collections Supervisor, you will play a crucial role in maintaining the financial health of our client's organisation. Your primary responsibility will be to supervise the collections process, ensuring that it runs smoothly and effectively. You will use your strong analytical skills to generate detailed reports on collection performance, identifying trends and areas for improvement. Your findings will inform strategic decision-making at the highest level. In addition to this, you will ensure that all activities comply with relevant laws, regulations, and industry standards. This role requires someone who can handle escalated customer inquiries with professionalism and empathy.

  • Generate regular reports on collection performance, including key metrics such as collection rates, aging analysis, and portfolio health
  • Analyse collection data to identify trends, patterns, and areas for improvement
  • Present findings and recommendations to management for strategic decision-making
  • Ensure compliance with relevant laws, regulations, and industry standards governing debt collection practices
  • Conduct regular audits and reviews to ensure adherence to compliance standards
  • Oversee the collection process and ensure adherence to company policies and procedures
  • Monitor overdue accounts and prioritise collection efforts based on account aging and risk assessment
  • Review and approve payment arrangements, settlements, and write-offs within authorised limits
  • Handle escalated customer inquiries, complaints, and disputes in a professional and timely manner

What you bring: The ideal candidate for the Collections Supervisor role is someone who brings a wealth of experience in collections management or a similar role. You should have a proven track record of success in improving collection rates and reducing bad debt losses. Your strong leadership and team management skills will be crucial in motivating and developing team members. Excellent communication and negotiation skills are essential, as you will need to effectively communicate with customers and internal stakeholders. You should also have strong analytical and problem-solving skills, with the ability to analyse data and identify trends and patterns. Knowledge of relevant laws, regulations, and best practices related to debt collection is a must.

  • Bachelor's degree in Accountancy, Accounting, Finance or a related field preferred
  • Proven experience in collections management or a similar role
  • Strong leadership and team management skills
  • Excellent communication and negotiation skills
  • Strong analytical and problem-solving skills
  • Knowledge of relevant laws, regulations, and best practices related to debt collection
  • Proficiency in Microsoft Office applications, particularly Excel and Word
  • Experience with debt collection software or CRM systems preferred

What sets this company apart: Our client is a global leader in their field, known for their commitment to innovation and excellence. They offer a supportive and inclusive work environment where every employee is valued and encouraged to reach their full potential. Their focus on continuous learning and development ensures that their employees are always at the forefront of industry trends and developments. They believe in fostering a culture of collaboration and respect, where everyone's ideas are heard and valued.

What's next:

If you're ready to take your career to the next level in an organisation that values your skills and expertise, this job is for you

Apply today by clicking on the link provided

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

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