IT Service Desk Analyst

2 days ago


Manila, National Capital Region, Philippines Expand Force IT Solutions Inc. Full time

To administer, monitor, and maintain client's IT infrastructure, as well as, responding and troubleshooting to system generated incidents. To evaluate problems, generate reports, interact with assigned technicians, and observe problems closely until they are resolved.

Job Responsibilities:

Provide level 1 support for both internal and external clients.Track and document issues and resolutions for reference by opening trouble ticketsTroubleshoot issues by using the organization's knowledge base and other resources available.Generate necessary reports required by the IT department and/or the client.Monitor, respond, and troubleshoot alerts generated by the system and/or reported by the client.Handle escalation and coordination with solutions engineers or its technical counterpart.Job Requirements:At least a College/Bachelor's Degree; Computer Engineering, Computer Science, IT, or any related courseWith a good verbal and written English communication skills.Technical Support experience is an advantageKnowledgeable and with exposure to trouble shooting Windows System.Has the ability to communicate technical information to a non-technical personCan work under time pressure with minimal supervisionFlexible to work on other tasks assigned.Highly organized with attention to details, know how to follow instructionsAbility to become the ultimate team-player: Does well and peers well with the team, while still being able to perform well individuallyExperience and knowledge of basic Windows OS troubleshooting, and configuration is a mustExposure and knowledge with the following technology is a huge advantage: Microsoft Azure, Office 365, Microsoft, SharePointCan work on different shifts and scheduled weekend shifts.Capability to provide on-call support during escalations and emergenciesCapability to render overtime
  • Service Desk Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Rimes Technologies Full time

    The Opportunity in the Information Technology group is the very heart of the Corporation, its primary objectives to ensure that the Technical Infrastructure and Security of the platforms, environment and data are secure, performant, compliant and focused to provide a world class Customer experience for our many Customers both External and Internal to the...

  • Service Desk Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Service Desk Analyst who will be a part of the IT Service Desk team under Core Technology - Service Management in our...

  • Service Desk Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Netrix LLC Full time

    This Service Desk Analyst position is a RemotePhilippinesbasedrole.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to...

  • Service Desk Analyst

    13 hours ago


    Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time

    Job Responsibilities:Will act as the first point of contact for customer end-users for all issues, inquiries, and requests.Provide first-level support, as necessary, and escalate to the SMEs (Subject Matter Experts) and/or the Level 3 (ex. system administrators) teams, as needed.The support will own and monitor the tickets from creation, escalating as...

  • Service Desk Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Damco Spain SL Full time

    We offer an opportunity to become part of our high performing team with a passion for technology and customer experience.The Technology support Service Desk is responsible for supporting the global organisation and performs as a entry point for the reporting of all incidents and service requests as well as supporting users in "How To" queries. Also provided...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job Type: PermanentSchedule: ShiftingWork Setup: 100% OnsiteWork Location: McKinley, Taguig City Service Desk Analyst:· Accurately identifying, repairing, resolving, and documenting end user technical issues regarding /desktop technical support and requests, printers, applications, mobile issues,· Hands-on role where expected to provide 1st line IT support...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for an L1 Level Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – Voice Support (Entry Level)Work Location: Science Hub Tower or One World Tower, McKinley...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for an L1 Level Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – Voice Support (Entry Level)Work Location: Science Hub Tower or One World Tower, McKinley...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

  • IT Service Desk

    2 weeks ago


    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Location: Philplans Corporate Center | Penthouse Floor (BGC, Taguig City)Set Up: Work Onsite (Mondays to Friday)Schedule: Night Shift/Graveyard (8PM - 5AM)Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN...

  • IT Service Desk

    2 weeks ago


    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Location: Philplans Corporate Center | Penthouse Floor (BGC, Taguig City)Set Up: Work Onsite (Mondays to Friday)Schedule: Night Shift/Graveyard (8PM - 5AM)Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN...

  • Service Desk Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Partners Group Full time

    Select how often (in days) to receive an alert: We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 147 billion in assets under management and more than 1900 professionals across 20 offices worldwide. Partners Group is an equal opportunity employer committed to cultural...

  • Service Desk Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Financial Times group Full time

    About UsThe FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...


  • Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Level 2 Service Desk acts as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs) Responsibilities• Desktop operating system maintenance, troubleshooting, and diagnosis•...


  • Manila, National Capital Region, Philippines ConnectOS Full time

    Salary: P46,000 to P65,000 (Monthly Package)Schedule: Monday- Friday, Rotating Shift (08:30 AM - 05:30 PM AEST) What are we looking for?Skills Required:At least 3+ years' experience in a service desk environment or call center.Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...


  • Manila, National Capital Region, Philippines Unisys Managed Services Full time

    What success looks like in this role: 1st Level telephone and other media contact support .Strive for a high level of first contact resolution.Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.Accurately document calls and incidents.Manage...


  • Manila, National Capital Region, Philippines Emapta Full time

    Harmonizing Excellence: Transform the Future of Service in ParkingImmerse yourself in a fulfilling career journey within the vibrant world of Commercial Parking. Dive into a workplace where wellness, harmony, and work-life balance are not just buzzwords, but integral parts of everyday life. As an IT Service Desk Analyst, you will provide level support...