IT Service Desk Analyst

2 weeks ago

Manila, National Capital Region, Philippines Emapta Full time

Harmonizing Excellence: Transform the Future of Service in Parking

Immerse yourself in a fulfilling career journey within the vibrant world of Commercial Parking. Dive into a workplace where wellness, harmony, and work-life balance are not just buzzwords, but integral parts of everyday life. As an IT Service Desk Analyst, you will provide level support function for all technology incidents, manage escalations to the incident and problem management function, and offer insights into IT operations improvements. Your role will involve handling user queries and issues, ensuring that they are captured, validated, and triaged for further processing. Step out of your comfort zone and into a realm of endless possibilities, where each day offers new opportunities for professional and personal development. Join us in building a future where your career thrives in harmony with your ambitions and dreams.

Shift into Overdrive:

Employment type: Full-time

Shift: Day shift, Wednesday to Sunday (10AM to 6PM) AU time; Will observe DST change schedule

Work setup: Onsite, Ortigas

Rev Up Your Impact: Your Role in Creating Seamless Experiences

Provide support for all technology incidentsManage escalations to the incident and problem management functionsOffer insights into IT operations improvementsHandle user queries and issues, ensuring they are captured, validated, and triaged for further processingEnsure that various types of information are communicated to users through the appropriate channelsIdentify and diagnose issues and problemsCategorize and record reported queries and provide solutionsSupport problem identificationAdvise users on the appropriate course of actionMonitor issues from start to resolutionEscalate unresolved problems to a higher level of support if neededPower Your Progress: Skills That Drive Your Career ForwardBachelor's degree in Computer Engineering, Computer Science, Information Technology Management, or Information ScienceAt least 2 years of related experience or 3-5 years of level experienceA sound understanding of customer service delivery in an IT environmentExperience with desktop hardware and software, including operating systems and MS Office productsTechnical skills and experience with Microsoft, specifically Active DirectoryExcellent communication and customer service skillsSupercharge Your Career: Amazing Perks AwaitHMO coverage upon regularizationDay shift schedulePrime office locations (With free unlimited access to the gym: Ortigas and Makati)Great work cultureDirect exposure to international clients and technologiesCareer growth opportunitiesDiverse and supportive work environmentFun employee engagement activitiesYour Gateway to Seamless Solutions: Where Service Excels and Innovation Thrives

With a legacy tracing back to 1979, our client has established itself as a pioneer in the parking industry, revolutionizing the way people park and commute. With a relentless focus on innovation and customer-centric solutions, they lead the charge in providing seamless experiences across major cities in Australia and New Zealand. Their dedication to cutting-edge technologies and unwavering commitment to excellence have cemented their reputation as a trusted leader in the parking services landscape. Continuously setting new benchmarks for the industry to emulate, our client remains at the forefront of shaping the future of parking.

Welcome to Emapta Philippines

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience

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