Customer Loyalty Member IV

2 months ago


Makati City, National Capital Region, Philippines ING Full time

Join our team at Payments (P&O) Department where we are dedicated to supporting both Financial and Non-Financial Institutions (FI) clients. We handle complaints and queries related to international payments. Some of the key responsibilities include:

  • Carrying out interventions for electronic payments inaccurately provided by Financial and Non-Financial Institutions.
  • Creating and monitoring files for incoming payments that were not processed.
  • Handling and analyzing complaints and inquiries from FI clients regarding international payments, domestic transactions, and direct debits.
  • Proactively offering recommendations to minimize the occurrence of manual processing errors and enhancing quality to reduce complaints.
  • Collaborating with other teams within the Payments Department to address complaints and prevent their recurrence.
  • Developing improvement proposals to streamline processes.
  • Ensuring adherence to the prescribed rules and procedures by Risk and Compliance.


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