Key Account Executive

5 days ago


Manila, National Capital Region, Philippines Cartrack Full time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key AccountsEstablish good rapport and trust though proactive engagementUnderstanding client needs and identifying new business opportunities for upselling
Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frameCoordinate with internal teams to deliver solutions that meet client's objectives
Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectationPrepare regular reports of progress and forecasts to internal and external stakeholdersRequirements:Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experienceExperience in customer serviceProficient in EnglishTech-savvy and computer literateExcellent communication and interpersonal skillsHands-on and a positive attitudeTeam player with a high level of energy and able to work independently

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