Customer Technical Lead III
2 weeks ago
Customer Technical Lead - We seek a highly skilled and experienced technical professional to act as the main point of contact for customers, providing timely and well-communicated support for break-fix issues and service requests. The ideal candidate will have expertise in ITIL, Microsoft 365, Windows Server, Azure, and Citrix Technologies, with a strong background in server and storage hardware and software, as well as proactive management and monitoring of operational issues. They will be responsible for maintaining a CSAT score of 8+, reducing escalations, and ensuring that no phone calls are missed. Additionally, they will be expected to train and document the first line team, handle incoming faults professionally, and accurately create tickets with correct details. They will also be responsible for keeping customers updated on ticket progress, maintaining accurate license levels, and ensuring compliance with ISO27001 policies and procedures. The successful candidate will have excellent verbal and written communication skills, and a proven track record of managing customers and maintaining high CSAT scores. They will be a technical escalation point for service desk colleagues, and will be responsible for identifying and resolving problem issues, creating KB articles, and using monitoring to prevent future incidents. They will also conduct weekly ticket reviews and monthly service reviews with the customer, and manage and maintain all licensing and certificates. The role will require strong technical proficiency in server and storage hardware and software, as well as a good understanding of networking, including experience working with IPv4 and IPv6. The ideal candidate will be a proactive and self-motivated individual who is able to work independently and unsupervised.
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Technical Lead
1 week ago
Manila, National Capital Region, Philippines 10000 solutions llc Full timeWe are seeking a Technical Lead to join our team at {company} and lead our software development team to success.The successful candidate will have a strong background in software development and a proven track record of leading high-performing teams.Key responsibilities will include:Main ResponsibilitiesLead a team of software developers to deliver...
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Mainframe Technical Lead
3 weeks ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full timeMainframe Technical LeadWe are seeking a highly skilled Mainframe Technical Lead to join our team at Nityo Infotech Services Philippines Inc. in Makati City. The ideal candidate will have a strong background in Mainframe Development and experience in leading a team.Key Responsibilities:Lead a team of Mainframe developers and ensure the successful delivery of...
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Mainframe Technical Lead
3 weeks ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full timeJob Title: Mainframe Technical LeadLocation: Makati City (Hybrid, mostly WFH onsite as needed)Job Summary:We are seeking a highly skilled Mainframe Technical Lead to join our team at Nityo Infotech Services Philippines Inc. The ideal candidate will have a strong background in Mainframe Development and experience in leading a team.Key Responsibilities:Lead a...
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Expert Technical Lead
6 days ago
Manila, National Capital Region, Philippines Hunters hub Incorporated Full timeHunters Hub Incorporated is seeking a highly skilled Expert Technical Lead to join our team. The ideal candidate will possess 10+ years of experience in data architecture and software engineering, preferably in the oil & gas industry. Key responsibilities include:Leading technical teams and projects, ensuring timely delivery and high-quality...
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Java Technical Lead
4 weeks ago
Manila, National Capital Region, Philippines Deloitte SEA Full timeDeloitte is seeking an Integration Architect/Manager to lead teams and drive technology relevance in medium to large-scale projects. We are a global consulting firm committed to making an impact that matters for our clients, people, and communities. Our purpose is to deliver purpose-led growth and embed more equitable, inclusive, and sustainable business...
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Customer Service Representative III
4 weeks ago
Manila, National Capital Region, Philippines Qualfon Full timeJob Summary Customer Service Representative responsible for resolving product or service problems, answering customer inquiries, and providing exceptional customer service experience. About the Job As a Customer Service Representative at Qualfon, you will be the face of our company, interacting with customers to resolve their issues and provide them with a...
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Technical Specialist
3 weeks ago
Manila, National Capital Region, Philippines Kelin Graphics System Corporation Full timeTechnical OfficerWe are seeking a highly skilled and experienced Technical Officer to join our team at Kelin Graphics System Corporation.Key Responsibilities:Provide technical support and troubleshooting for large printer industry equipmentCollaborate with customers to resolve issues effectively and efficientlyEnsure high levels of accuracy and attention to...
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Lead Technical Writer
4 weeks ago
Manila, National Capital Region, Philippines Wells Fargo Philippines Full timeLead Communications Consultant sought to assist in publishing and distributing critical communications to financial advisors and managers. Wells Fargo is seeking a Lead Communications Consultant to join the Wealth and Investment Management Communications and Marketing team. The ideal candidate has experience working in a dynamic, fast-paced environment...
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Finance/Accounting Officer
2 weeks ago
Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full timeResponsibilities include leading migration to Business Central, conducting business process reviews, validating file formats, and utilizing standard reports. Key tasks include: Migration from MSNavision to Business CentralBusiness Process ReviewFile format validationStandard report utilization and customizationUser Acceptance Test (UAT)Master Data Entries...
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Customs Team Lead
2 weeks ago
Manila, National Capital Region, Philippines DSV International Shared Services Inc. Full timeWe're seeking a Customs Administration professional to lead our Shared Service Center team. The ideal candidate has a Bachelor's degree in Customs Administration, strong logistics knowledge, and excellent communication skills.Key Responsibilities:Education and Skills:Graduate of Bachelor of Science in Customs AdministrationFreight-forwarding / logistics...
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Senior Business Project Lead
5 hours ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeJob DescriptionSenior Business Project LeadNityo Infotech Services Philippines seeks a Senior Business Project Lead to lead Functional/Technical projects from initiation to delivery. The ideal candidate should have 15-20 years of experience as a Lead/Manager, with a strong background in project planning and management, MS Project, and Agile/Waterfall...
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Technical Director
3 weeks ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Philippines Job OpportunityWe are seeking a skilled Technical Lead to join our team.Job SummaryThe Technical Lead/Developer will be responsible for the development and implementation of projects assigned to the team, ensuring that functional, operational, and compliance requirements are met.Key ResponsibilitiesStudy and develop projects...
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Customs Team Lead
3 weeks ago
Manila, National Capital Region, Philippines DSV International Shared Services Inc. Full timeJob requires expertise in customs administration, freight-forwarding, and logistics, with strong analytical and problem-solving skills. Job Description: Education: Bachelor of Science in Customs Administration or equivalent. Licensed Customs Broker is an advantage. Relevant work experience in customs process is mandatory. ...
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Technical Director
3 weeks ago
Manila, National Capital Region, Philippines Adaca Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Lead to play a pivotal role in shaping our product roadmap, prioritizing features and tasks, and ensuring our product meets the highest standards of quality and innovation.Key ResponsibilitiesLead the development and implementation of the product roadmap, aligning with the company's...
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Project Manager
2 weeks ago
Manila, National Capital Region, Philippines I2S BusinessSolutions Inc. Full timePROJECT MANAGER at least 3 years and up of experience in PMO.a. Accountable for multiple projects by coordinating with various project managers and stakeholdersb. Reporting to the stakeholders for statusc. Manages the project budget along with the project owners - depends on projectd. Business functional and technical knowledge, and experience in...
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Technical Business Solutions Specialist
6 days ago
Manila, National Capital Region, Philippines RecruiterPH Full timeJob SummaryWe are seeking a highly skilled Technical Account Manager to join our team at RecruiterPH. As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with assigned clients and their stakeholders. You will oversee all technical aspects of client projects, including technology health, and work closely...
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Technical Account Manager
3 weeks ago
Manila, National Capital Region, Philippines Recruiter PH Full time{"title": "Technical Account Manager", "description": "Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Recruiter PH. As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with our clients and their stakeholders.Key ResponsibilitiesOversee all technical aspects of...
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Technical Assistant
4 weeks ago
Manila, National Capital Region, Philippines St. Luke's Medical Center Full timeTechnical Assistant sought to lead critical projects, conduct site assessments, and provide technical recommendations to ensure project success. The ideal candidate will oversee the full project lifecycle, manage pre-construction activities, and drive continuous improvement across all construction projects. Key responsibilities include: Leading special...
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Electrical Design Engineer
2 weeks ago
Manila, National Capital Region, Philippines Power Dimension, Inc. Full timeJOB SUMMARYResponsible for interpreting client's requirements, researching new developments and innovations, and turning those ideas into technical plans. Consider cost, timeliness, effectiveness, and safety of new designs. Write and present reports.KEY RESPONSIBILITIESPlan the options for the design process for tendering and award projects that need design...
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customer technical assistance
1 month ago
Manila, National Capital Region, Philippines ProbeGroup Philippines, Inc. Full timeProbe CX amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, processes, and data, and provide organizations with complete end-to-end service for customer operations. QUALIFICATIONS: Work Condition: Permanent...