Lead Technical Writer

6 days ago

Manila, National Capital Region, Philippines Wells Fargo Philippines Full time

Lead Communications Consultant sought to assist in publishing and distributing critical communications to financial advisors and managers.

Wells Fargo is seeking a Lead Communications Consultant to join the Wealth and Investment Management Communications and Marketing team.

The ideal candidate has experience working in a dynamic, fast-paced environment on high-visibility projects that require a quick turnaround.

About the Role:

  • Support internal web publishing projects for priority efforts.
  • Support email communication programs, working with stakeholders and managing the tool directly.
  • Lead or execute communication based initiatives and activities.
  • Track and measure results to ensure they are in line with intended outcomes and business objectives.
  • Partner with other Communications teams to ensure alignment of communications strategies and messaging.
  • Publish critical updates to the intranet home page.
  • Edit existing components and pages across the intranet.
  • Support Layout and design of recurring e-newsletters.
  • Collaborate and consult with stakeholders.
  • Provide consultative and design services for specialized web-based content.
  • Review and correct broken hyperlinks, updating meta data, and performing web site maintenance as assigned.
  • Edit and create HTML emails using prescribed format.
  • Ensure messages containing sensitive information are delivered and received by only those intended.
  • Maintain email distribution lists for each business channel and various segments.
  • Monitor mailboxes and sharing responses from recipients.
  • Ensure adherence to policies and procedures and supporting business continuity.
  • Maintain strong working relationships.
  • Manage hoc projects as assigned.

Required Qualifications:

  • 5+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

  • Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint) skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong analytical skills with high attention to detail and accuracy.
  • Outstanding problem solving and decision making skills.
  • Knowledge and understanding of writing, editing, coordinating, and publishing sensitive documentation.
  • Ability to be flexible and adjust plans quickly to meet changing business needs.
  • Ability to coordinate completion of multiple tasks and meet aggressive time frames.
  • Experience developing and cultivating professional relationships.
  • Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
  • Customer service experience.
  • Working knowledge of Adobe Creative Suite (CS6 and/or Adobe Cloud).
  • Experience with usability design concept, accessibility, web standards and graphic design.
  • Experience with HTML, XML and multimedia technologies.
  • Content management experience is a plus.
  • Financial services industry experience is a plus.

Job Expectations:

  • Amenable to work onsite, and on a night shift schedule.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Wells Fargo maintains a drug free workplace.

Third-Party recordings are prohibited unless authorized by Wells Fargo.

Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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