Call Center Senior Representative

1 month ago


Quezon City, National Capital Region, Philippines NTT DATA Services Full time

Job Description:

Customer Service Representative plays a vital role in our company, responsible for verifying health insurance benefits, eligibility, and claim status. Key responsibilities include:

  • Answering inbound calls from members regarding health insurance benefits, eligibility, and claim status.
  • Supporting less experienced team members and handling escalated issues.
  • Interacting with clients and internal departments to resolve issues.
  • Organizing and completing tasks according to assigned priorities.
  • Ensuring high-quality service with attention to detail, accuracy, and accountability.
  • Developing and maintaining a solid understanding of the healthcare insurance industry and company products, services, and processes.

Requirements:

  • High school diploma or equivalent.
  • Preferred: undergraduate degree or some college coursework.
  • 1+ year of customer service experience.
  • 1+ years of experience with knowledge of healthcare insurance policy concepts.
  • 1+ year of experience in a professional/office role requiring effective communication with internal team members and external customers.
  • 1+ years of experience using a computer with Windows PC applications.
  • Strong analytical and problem-solving skills.

This role requires availability from Monday to Friday (08:00am to 08:00pm EST) and Saturday (08:00am to 12:00pm EST). Shift timings may change based on client requirements, and overtime work may be necessary.

This job requires strong communication and analytical skills to provide excellent customer service and resolve issues promptly.



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