L1 Customer Care

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time

Deep Sentinel is a breakthrough, next generation home security company that combines state-of-the-art technology (camera, audio, mobile interface, etc.), artificial intelligence and real human guards watching your cameras in real-time. No other home security company does this.

Deep Sentinel is the only proactive security company that actually stops crimes in 3 steps:

PREDICT: The smart cameras and AI hub identify potential crimes before they happen--as soon as a suspect enters the perimeter of a property.

PREVENT: Human guards, assisted by Deep Sentinel's proprietary AI-powered back end, intervene using 2-way audio, sirens and tell the perpetrator to leave the property immediately.

PROTECT: Police know to respond quickly to dispatch requests from Deep Sentinel, because the guards call in what's called a "Verified Crime in Progress" so our unique approach guarantees a faster police response than any traditional alarm system.

The company is backed by top investors including Jeff Bezos and top-tier Venture Capital firms including Shasta Ventures (Nest, NextDoor), FoundersFund (Facebook), Basis Set and Lux Capital.

Duties and responsibilities:

● Respond to customer queries in a timely and accurate way, via phone, email, or chat.

● Identify customer needs and help customers use specific features and functionalities.

● Excellent communication.

● Provide customers with solutions regarding their system account (i.e. updating email

address, phone number, profile updates) via phone calls and chats.

● Provide clear and concise communication via emails and chats with customers, internal

Level 2's, and higher management.

● Perform troubleshooting technical support for system problems for customers and

partners.

● Follow up with customers to ensure their issues are resolved.

● Patience when handling tough cases / situations.

● Use all resources available to independently resolve issues

● Ability to multitask.

● Be familiar with our products and services.

● Share feature requests and effective workarounds with team members.

● Forward customer feedback / concerns to management.

● Analyze and report product malfunctions following proper operating procedures as

provided by management or our internal knowledge base.

● Fill out the required forms if the customers need a replacement item.

A successful candidate should be prepared to submit and complete the following as part of

onboarding requirements.


• Scanned copy of valid NBI Clearance


• Accomplished Medical or PEME Slip


• 2x2 & Half body picture with white background


• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).


• Photocopy of 2 valid IDs – front & back (government-issued)


• Clear copy of your Birth Certificate (PSA or NSO)


• Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click to view the complete list of KMC's pre-employment requirements.

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