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Chat Support

2 months ago

Manila, National Capital Region, Philippines Gratitude Philippines Full time
Vacancy: Chat Support - Native KoreanLocation: Kuala Lumpur, MalaysiaSalary: RM 9,000Language: Korean + EnglishTiming: Rotational Shift Min Requirement: Customer Service experience is required. (Airlines experience is added advantage)Education: Bachelor or Diploma plus Customer Service Experience Headcount: 4Start Date: September 2024Primary Job Functions:The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger's inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat. Primary Job Functions: 1. Answer incoming calls including email and chat in a timely manner2. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives3. Build sustainable relationships and engage customers by taking the extra mile4. Keep the customer's privacy and protect customer information5. Meet personal/team qualitative and quantitative targets6. Handle simple to difficult inquiries in a given span of time .NOTE: The paper work and relocation expenses will be handle by the company.
Summary of role requirements:Flexible hours available1 year of relevant work experience required for this roleWorking rights required for this roleExpected salary: RM9,000 per month