Senior Executive, Risk Analyst

2 weeks ago

Manila, National Capital Region, Philippines 2C2P Full time

Philippines, Manila | Full Time | Operations

2C2P is looking for a Senior Executive, Risk Analyst to join its growing team in the Philippines. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services in Asia.

Please note that we will be prioritising applicants who have a current right-to-work in the Philippines and will not require sponsorship for a visa.

Job Description
  • Monitor and investigate merchants' credit card and other alternative payments processing activities using internal and external risk monitoring tools
  • Answer internal inquiries and merchant's inquiries with regard to risk management and chargeback issues
  • Conduct risk assessment including website review and propose recommendations or insights to minimize potential chargebacks
  • Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards
  • Contact banks and payment partners to verify transactions processed through merchant accounts
  • Manage and processing all retrieval requests and chargebacks received and fulfilled for the card scheme and payment partners on behalf of merchants
  • Track and ensure that all retrieval requests and charge back are fulfilled within specific time frames
  • Complete fulfillment and re-presentment for all chargebacks ensuring all transactions are identified and handled
  • Complete chargeback investigations as necessary to ensure compliance with the card scheme and payment partner rules and considerations
  • Perform other risk-related or other duties as assigned
  • Continue to track trends in credit and compliance activity among merchants and recommend actions when required
  • Conduct periodic review on merchants, defining threshold for additional actions to be taken, alert relevant teams and recommend actions when there is material change in merchants' credit condition
  • Recognize problems and make suggestions for remedies that will help merchants get better over time
  • In conjunction with corporate risk management and compliance team, monitor merchant activities and take immediate action to minimize losses or reputational risk exposure, for example, blocking and transferring compromised accounts to stop additional losses and fraud.
Qualifications

To be successful in this role, you should ideally have:

  • Three or more years of experience evaluating merchant risk in a role like merchant/seller risk management or merchant underwriting
  • Working knowledge of cross-functional partners across card payment or financial institution, particularly teams in sales and business development
  • Expertise in examining business credit reports, financial statements, and payment processor statements
  • Ability to to balance the need of business growth and potential risk exposure
  • Ownership mentality: Exhibit the proper levels of ownership, responsibility, urgency, and execution
  • Strong leadership, people management experience and decision-making skills
  • Collaborative team player and highly adaptable to the changing needs of internal and external customers
  • Ability to cope with conflict, stress and crisis situations

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use and transfer our candidates' information.

By submitting your resume and information, you acknowledge that you have read our privacy policy and consent to receive email and/or other electronic messaging communication from 2C2P.

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