![ConnectUs Marketing Solutions Inc.](https://media.trabajo.org/img/noimg.jpg)
Call Center Trainer
2 weeks ago
CALL CENTER TRAINER
Job Description
- Conduct effective training sessions for trainees
- Collaborate with co-trainers, managers, and other leaders
- Identify training needs and develop training plans based on business objectives and operational goals
- Evaluate the effectiveness of training materials and create an action plan for improvement
- Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
- Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs
Qualifications
- Proven experience in training/handling a team in any field
- Teaching experience
- Experience in the BPO industry is an advantage
- Fluent in written and verbal English
- Excellent interpersonal and communication skills
- Strong leadership, team building, organizational, and management skills
- Able to multitask, prioritize, and manage time efficiently
- Ability to analyze problems and strategize for better solutions
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Strict adherence to company philosophy, mission statement, and goals
- Fast learner & Tech-savvy
- Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office, etc.
- Knowledgeable in using Zoom functions
- Approximately 30 mins away from the Office (P. Burgos, Batangas City), and has a mode of transportation at night within their area
Equipment requirement:
- Laptop/Desktop: at least core i3 processor and 8 GB RAM
- Dual screen setup
- Headset: any A4Tech or Jabra USB-type headset
- Internet connection: Wired connection minimum of 10 Mbps with back up internet
- Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom
So, why join us?
- Permanent work-from-home
- Full Time and Long Term Employment
- Basic Salary + Government mandated benefits, Health benefits, leaves, bonuses, and other incentives
- Salary will be based on: Skills, Attitude, Performance, Attendance
- Opportunity for regularization and promotion
- US and Canadian clients
- Shift: Graveyard Monday to Friday
- Training: less than a month
- Starting at PHP 15, ,000 per month
WE LOOK FORWARD TO WORKING WITH YOU
About ConnectUs Marketing Solutions Inc.:
WHO WE ARE?
ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here.
CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.
-
Alabang | Trainer | E-Commerce
6 days ago
Manila, National Capital Region, Philippines Majorel (Formerly Arvato Bertelsmann) Full timePosition Summary:Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training...
-
Lead IT Trainer
2 weeks ago
Manila, National Capital Region, Philippines Talentium Full timeFull time Add expected salary to your profile for insights To support the multiple IT initiatives and reforms under the New Operating Model and the Digital Transformation Action Plan. Seeking a highly experienced Lead IT Trainer / Coach to be responsible for leading a team of IT trainers to design, develop, and deliver training in a blend of eLearning and...
-
Trainer (BPO, Onsite)
2 weeks ago
Manila, National Capital Region, Philippines CEF Solutions Inc Full timeCEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding...
-
Trainer (BPO, Onsite)
5 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeABOUT US:We are a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly...
-
Sales Trainer
2 weeks ago
Manila, National Capital Region, Philippines Snappr Inc. Full timeAt Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.We welcome people from all backgrounds who seek the opportunity to build a future where people can...
-
Utilization Management Trainer, USRN
2 days ago
Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Call Center Associate
2 days ago
Manila, National Capital Region, Philippines NTT DATA SERVICES PHILIPPINES INC. Full timeDate: Jul 2, 2024 Location: quezon city, 00, PH#job- { display: inline; } Company: NTT DATA ServicesIn this Role you will be Responsible ForCommunicate with contracted and non-contracted Providers by providing information and assistance as appropriate.Assist Providers with interpreting Member eligibility and benefit informationAssist with general question...
-
Call Center
2 weeks ago
Manila, National Capital Region, Philippines NeksJob Philippines Full timeWe are seeking motivated and customer-focused individuals to join our team as Call center In this role, you will be responsible for handling incoming customer calls, addressing inquiries, resolving issues, and ensuring an excellent customer experience.Minimum Requirements? At least 18 years old At least HS/SHS Graduate Preferably with CCE but not required...
-
Call Center
2 weeks ago
Manila, National Capital Region, Philippines Neksjob Full timeAs a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brandsMinimum Requirements?- at least 3 months BPO exp At least high school graduate (old curriculum) or senior high school graduate (new curriculum)...
-
Call Center Agent
2 weeks ago
Manila, National Capital Region, Philippines NeksJob Philippines Full timeYour day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable...
-
Trainer (Amadeus System)
2 weeks ago
Manila, National Capital Region, Philippines AMADEUS MARKETING PHILS, INC. Full timePurpose of the role:An Associate Trainer within Training Services will design and deliver training courses on the use of the Amadeus system and Amadeus Products to clients and partners. He/ She works autonomously within defined processes, procedures and methodologies, takes standard decisions and may support the development of solutions to complex problems...
-
Trainer (Amadeus System)
3 weeks ago
Manila, National Capital Region, Philippines AMADEUS MARKETING PHILS, INC. Full timePurpose of the role:An Associate Trainer within Training Services will design and deliver training courses on the use of the Amadeus system and Amadeus Products to clients and partners. He/ She works autonomously within defined processes, procedures and methodologies, takes standard decisions and may support the development of solutions to complex problems...
-
Call Center Agent
2 weeks ago
Manila, National Capital Region, Philippines Lexie Staffing and Business Consulting Full timeURGENTLY HIRINGCall Center Agents on our site in CENTRISMinimum Qualifications: HS grad (old curriculum) SHS grad (K12) College grad/undergrad- with at least 6 months-1 year BPO experience Good communication skills
-
Training Manager
5 days ago
Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full timeThe Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating and empowering team members and exceeding customer relationships.Essential Functions and...
-
Language Trainer
1 week ago
Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full timeJob Summary:You will be responsible for delivering language training classes for agents, recruiters and phone screeners and supervising them while in their training period.Deliver TrainingSupervise Agents or Aspiring Call center agents Duties/Responsibilities: Deliver Pre-Hire training focusing on improving the English skills of near hire...
-
Call Center Agent
7 days ago
Manila, National Capital Region, Philippines Foundever™ Full timeJob Highlights:Accepts No BPO Experience (Paid Training)College Graduate from Financial/Math courses is an advantage.HMO and Life Insurance on your Day 1Go further with FoundeverTM Are you ready to move your career forward? At FoundeverTM, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your...
-
Chief Executive Officer
2 weeks ago
Manila, National Capital Region, Philippines Norwegian Training Center Full timeManilaEstablished in 1990 by the Norwegian Shipowners' Association (Norges Rederiforbund), NTC-M has earned recognition as a leading maritime training center, playing a vital role in the global maritime industry. Offering a diverse array of courses and programs tailored to enhance the skills, knowledge, and competency of seafarers across various ranks and...
-
Hiring Call Center Agent
2 weeks ago
Manila, National Capital Region, Philippines Neksjob Full timeAs a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brandsMinimum Requirements?- at least 3 months BPO exp- At least high school graduate (old curriculum) or senior high school graduate (new...
-
Call Center Representative Up to 35000
2 weeks ago
Manila, National Capital Region, Philippines Neksjob Full timeResponsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.QUALIFICATIONS?-at least hs grad-at least 13 months call center experience -excellent communication skillsWHAT WE HAVE TO OFFER?Competitive SalaryExciting Performance Bonuses & Account...
-
Call Center Agent
2 weeks ago
Manila, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full timeBe part of a passionate team and create opportunitiesCALL CENTER AGENT (OUTBOUND)PERMANENT WFHJob Description:Outbound calls for surveys, lead generation, event invitation and/or salesInbound calls to resolve customer queries or close lead/salesData entry to update customer relationship management (CRM) softwareRespond to emailsCreate reports using Microsoft...