Operations Supervisor

2 weeks ago


Cebu City, Central Visayas, Philippines Geidi IT Services Inc. Full time

Full time

Add expected salary to your profile for insights

We are looking for an exceptional talent based in Cebu who can help our Australian client manage his team and business operations.

Overview
The Operations Supervisor will play a critical role in overseeing our Philippine-based team supporting an Australian business. This position requires a smart, process-oriented individual with a strong background in the Business Process Outsourcing (BPO) industry. The ideal candidate will have extensive experience in customer service, people management, and stakeholder engagement. They must be ready to thrive in a start-up environment and possess excellent English communication skills.

Key Responsibilities:

  • Team Management: Lead, mentor, and manage a team, ensuring high levels of performance, engagement, and morale.
  • Process Optimization: Develop and implement efficient processes and workflows to enhance productivity and quality of work.
  • Customer Service Excellence: Ensure the team delivers outstanding customer service, meeting or exceeding client expectations.
  • Stakeholder Engagement: Act as a liaison between the team and stakeholders, managing relationships and ensuring clear communication.
  • Performance Monitoring: Track and report on team performance metrics, identifying areas for improvement and implementing corrective actions as needed.
  • Training and Development: Provide ongoing training and development opportunities for team members to enhance their skills and career growth.
  • Problem Resolution: Handle escalations and resolve issues promptly to maintain client satisfaction and team harmony.
  • Startup Readiness: Adapt to the dynamic nature of a start-up environment (able to wear multiple hats at the same time, taking on both high-level tasks and day-to-day operations), demonstrating flexibility, innovation, and proactive problem-solving.

Qualifications:

  • Education: Bachelor's degree in Business Administration, Management, or a related field.
  • Experience: Minimum of 3-5 years of experience in an Operations Supervisor or similar role within the BPO industry.
  • Customer Service: Strong background in customer service with a proven track record of managing customer relationships and service delivery.
  • People Management: Demonstrated experience in managing, coaching, and developing a team.
  • Process-Oriented: Exceptional ability to design and optimize business processes for efficiency and quality.
  • Communication Skills: Excellent English verbal and written communication skills, capable of engaging effectively with clients, stakeholders and team members.
  • Stakeholder Management: Skilled in handling stakeholders and decision-makers, ensuring their needs and expectations are met.
  • Adaptability: Ability to thrive in a start-up environment, showing agility and readiness to tackle new challenges.
  • Technical Skills: Proficiency in using relevant software and tools for data entry and team management.
  • Nice to Have: Previous experience working with Australian businesses is a plus.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment
  • The chance to be a part of a rapidly growing company
  • The opportunity to secure equity in the company based on performance in the role

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an operations supervisor?

Do you have customer service experience?

How would you rate your English language skills?

How many years' experience do you have in the BPO industry?

Established in 2000, Geidi is a full service Perth IT Company helping businesses evolve through targeted use of IT systems and services, including Managed Services, SharePoint, CRM and Cloud hosting. We work with small companies, through to medium and large companies. Geidi prides itself on its ability to provide a one-stop IT service to meet the wide-ranging IT needs of companies in Perth and Australia-wide.

Established in 2000, Geidi is a full service Perth IT Company helping businesses evolve through targeted use of IT systems and services, including Managed Services, SharePoint, CRM and Cloud hosting. We work with small companies, through to medium and large companies. Geidi prides itself on its ability to provide a one-stop IT service to meet the wide-ranging IT needs of companies in Perth and Australia-wide.

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