Operations Supervisor

2 weeks ago


Cebu City, Central Visayas, Philippines JoyRide Superapp Full time

Supervisors/Team Leaders (Call Centre & Customer Service)

  • Lead the recruitment and onboarding processes for new drivers, ensuring a smooth and efficient procedure flow.
  • Develop and implement innovative strategies and procedures to optimize operational efficiency and productivity.
  • Gather, analyze, and act upon feedback and issues from drivers, continuously improving our operational processes.
  • Identify trends, risks, and opportunities that may impact the business, and develop proactive solutions.
  • Collaborate closely with departments such as Driver Management, Marketing, Product Development, Special Projects, and Offsite Operations to drive cross-functional initiatives.
  • Perform other duties as assigned to support the overall success of the operations team.

What We Are Looking For:

  • Ownership Mentality: Demonstrate a strong sense of ownership and accountability, taking a hands-on approach to problem-solving and decision-making.
  • Leadership Skills: Possess excellent communication and interpersonal skills, with the ability to inspire and lead teams effectively.
  • Analytical Thinker: Utilize a data-driven mindset to make informed decisions and drive continuous improvement.
  • Integrity: Uphold a high standard of integrity in all aspects of work, ensuring ethical decision-making at all times.
  • Prioritization Skills: Exhibit strong organizational skills and a structured mindset to effectively prioritize tasks and manage competing demands.
  • Proactive Attitude: Be proactive and adaptable, taking the initiative to address challenges and drive results.
  • Team Management Experience: Have experience in leading and managing teams, fostering a collaborative and high-performance work environment.
  • Project Management Experience: Demonstrate experience in managing complex projects from inception to completion, delivering results on time and within budget
Your application will include the following questions:

What's your expected monthly basic salary?

JoyRide Superapp

Computer Software & Networking

JoyRide is a leading homegrown superapp in the Philippines offering on-demand services in ride-hailing, delivery, and e-commerce. Operating 24/7, JoyRide covers cities across Metro Manila, Bulacan, Cavite, Laguna, Metro Cebu and more

Launched in 2019, JoyRide started as a motorcycle taxi service as an answer to the call of commuters for a safe and reliable transport alternative. Since then, JoyRide has served millions of bookings across the country and has successfully evolved into a superapp.

JoyRide's mission has always been to empower its growing network of customers, driver-partners, and merchant partners by providing convenient and accessible solutions through a scalable multi-service technology platform. Today, JoyRide continues to grow its list of product offerings and is committed to providing quality value-for-money services to everyone and anyone who needs them.

JoyRide is a leading homegrown superapp in the Philippines offering on-demand services in ride-hailing, delivery, and e-commerce. Operating 24/7, JoyRide covers cities across Metro Manila, Bulacan, Cavite, Laguna, Metro Cebu and more

Launched in 2019, JoyRide started as a motorcycle taxi service as an answer to the call of commuters for a safe and reliable transport alternative. Since then, JoyRide has served millions of bookings across the country and has successfully evolved into a superapp.

JoyRide's mission has always been to empower its growing network of customers, driver-partners, and merchant partners by providing convenient and accessible solutions through a scalable multi-service technology platform. Today, JoyRide continues to grow its list of product offerings and is committed to providing quality value-for-money services to everyone and anyone who needs them.

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