Sales Manager

2 weeks ago


LapuLapu City, Central Visayas, Philippines Filinvest Group Full time

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

JOB SUMMARY:


In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, Under the general guidance and supervision of the Director of Sales and within the limits of established hotel policies and procedures, oversees and implements all sales activities in his / her specific area of responsibility.

JOB DESCRIPTION:

  • Implements all sales action plans related to his / her market areas as outlined in the marketing plan.
  • Attends major travel functions (i.e. trade shows and promotional events) that deal specifically with his / her market area.
  • Promotes and produces sales leads for Crimson Resort and Spa
  • Ensures rate quoted and committed to clients are within specified guidelines.
  • Establishes and maintains files on major active accounts within his / her market area.
  • Plans sales trips, under the direct approval of Director of Sales & Marketing to major market areas, calling on accounts within his / her specific market areas. Reports to Director of Sales on potential markets needing coverage.
  • Performs all duties and responsibilities in a timely and efficient manner.
  • Performs related duties and special projects as assigned.
  • Actively participates and contributes to the updating of the Marketing Plan.
  • Replies to enquiries within 48 hours.
  • Reliever for other Sales Managers assigned to other areas, as needed.
  • Prepares sales call plan.
  • Complaints
  • Contracts
  • Services Account
  • Hotel Inspection
  • Conducts hotel tours for overseas travel
  • agents, local operators and corporate clients.
  • Sales Enquiries
  • Handles enquiries regarding travel agents, airline and corporate clients.
  • Handles enquiries on one - off group request from local operators and overseas agent.
  • Handles complaints from our corporate clients / accounts
  • Prepares and traces incentive, FIT / GIT, one off and corporate meeting contracts
  • Follow-up and traces wait-list bookings especially during high season.
  • Is aware of VIP guests of our travel accounts and delivers necessary services / amenities.
  • Guest Relations
  • Greets guests upon arrival or during their stay.
  • Checks arrival list, in-house guest list and VIP list daily to make personal contact.
  • Calls up guest. Introduces self and ensures guest is satisfied with the room and other services.
  • After-Sale Contract
  • Establishes after - sale contact with organizer for future business.

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