Associate Director Training PHL

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for developing clinical acumen and decision proficiency across the clinical functions. Partners with training delivery and operations to design and create training approaches, training materials and assessments both for new hire and steady state staff. This position will (1) baseline and measure in a consistent basis clinical acumen and decision proficiency against the Benner's model of Clinical proficiency throughout the lifecycle of a clinician in the organization, (2) align with the core clinical team quality program to determine areas of opportunity and, (3) collaborate with training delivery, operations and quality to create action plans to address areas of opportunity after every measure. This position reports to the Clinical Learning Solutions Director.

Primary Responsibilities:

• Design and develop clinical training approaches and partners with training delivery and operations in creation of training materials including assessments to continuously develop clinical acumen and decision proficiency
• Establish baseline and repeat measures for clinical proficiency based on Benner's model
• Define clinical proficiency goals for each line of business and align with business leaders on requirements for their businesses
• Serve as a clinical acumen and proficiency development consultant to BU Heads and training delivery heads. Partner with operations and training delivery managers to understand their clinical acumen and proficiency learning and development requirements, plan and implement learning solutions that address their needs
• Implement training plans in the engagements, drive performance and career management initiatives through clinical acumen and proficiency development projects
• Analyze clinical acumen and proficiency needs in the businesses through assessment of competency gaps, performance metrics, employee surveys and voice of the customer
• Assist in building a learning & development curriculum based on the clinical acumen and proficiency needs identified, aligned to the competency framework within the organization
• Drive adoption of various learning solutions including classroom, e learning and new age innovative technology driven learning methodologies
• Measure effectiveness and outcome of training solutions, justify ROI on training spends
• Create dashboards for clinical acumen and proficiency development and present them in management reviews outlining actions for improvement
• Facilitate and deliver trainings on diverse leadership and professional skills for mid to senior managers in the organization
• Ensure learning & development processes are aligned to the standard operating procedures achieve full compliance in internal and external audits
• Partner with training delivery managers to manage clinical training in new hire, refresher trainings and compliance-based behavioral training to new and existing operations employees
• Robust communication & collaboration on areas relating to clinical acumen and proficiency development with the US counterparts and internal departments; Ops, HR, Quality and training delivery
• Align to Learning Solutions & Business objectives (IBPs), identify & deliver clinical acumen and proficiency improvement projects
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Must hold an active, unrestricted Doctor of Medicine licensure in the Philippines
• At least 5 years experience in Utilization Management/Case Management and/or other clinical decision-making processes required with proficiency in using InterQual, MCG, Medical Policies and other clinical guidelines
• Total of at least 10 years work experience as a Doctor of Medicine
• Experience working in US healthcare businesses and working with US clients
• Experience in Utilization Management/Case Management and/or other clinical decision-making processes
• Proficient on general use of MS Applications - Word, Excel, PowerPoint, OneNote
• Proficient use of MS Teams, Webex and other video conferencing tools to conduct virtual training
• Proficient on the use of training technology tools (Teams, KMs, SharePoint)
• Proficient on SOP creation, understanding flowcharts and Gantts

Preferred Qualification:

• Experience in adult education/training
• Process/Domain Specific Skills
• Process Knowledge - demonstrate knowledge of product, process, tools and SOP knowledge inclusive of knowledge of applicable operational platforms (e.g., workflows, procedures, systems)
• Proven good understanding of US Healthcare Laws and Regulations

Soft skills:

• Excellent communication skills, both written and verbal
• Stakeholder Management for internal and external stakeholders
• Time Management, task organization and prioritization
• Should be adaptable to change and work seamlessly in ever changing environment
• Working independently and in a team environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.