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Software Consulting Specialist
2 weeks ago
This role must have a strong understanding of the BMS platform in order to perform server, cloud, and on premise implementations/consulting. The objective of this position is to deliver quality technical solutions in a timely manner by analyzing needs, engaging in research, collaborating with others, resolving partner issues, and documenting solutions while providing best practice.
Essential Duties and Responsibilities:
· Coordinate software configurations and consulting via online webinar, email and phone sessions according to client billable hours
· Communicate via phone, email and web-based applications to conduct technical training, system configuration and troubleshooting
· Support product installation and configuration during the pre and post-sale process
· Document all customer interactions using hosted business automation and ticketing software
· Improve product documentation to help customers and minimize client services utilization
· Verify bugs raised against products
· Maintain an average customer survey rating based on department goals
Other duties as assigned based on project scopes, statement of work and SDLC release support
Job Requirement
Knowledge, Skills, and/or Abilities Required:
- Organized, detail oriented and self-motivated
- Ability to effectively communicate through phone and email is required
- Ability to work independently with minimal management guidelines
- Dedication to continuous learning
- Experience with Microsoft Office applications at the desktop and server level
· Experience with Microsoft Visual Studio is required
· Excellent listening and communications skills, both verbal and written
· Ability to work on multiple priorities and/or projects simultaneously
· Problem-solving abilities and ability to meet reasonable deadlines
· Strong team player, including the ability to build positive and collaborative relationships within the ConnectWise organization
· Willingness to develop professionally
· Ability to work with little supervision
• Ability to multitask and adjust to shifting priorities while remaining organized and detail oriented Educational/Vocational/Previous Experience Recommendations:
• Bachelor's degree in related field or equivalent business experience
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