BPO Planning

Determines queue personnel needs during times of heavy call volume. Provides schedules for contact centers to ensure maximum performance. Forecasts daily contact and technician availability. Monitors incoming queues and ensures technicians are available for support. Responds to contact center routing and tool outages and other business continuity and...

Financial Planning & Analysis (Specialists to Directors) Full time Add expected salary to your profile for insights Financial Planning & Analysis (Specialists to Directors)We are looking for Financial Planning & Analysis Professionals to be part of a multinational company in the PhilippinesSenior Financial Planning & Analysis (BPO)Location: Quezon City,...

Senior Manager, Capacity Planning and Reporting page is loaded Senior Manager, Capacity Planning and Reporting Apply locations Manila, Philippines time type Full time posted on Posted 3 Days Ago job requisition id R073077 Senior Manager, Capacity Planning and Reporting Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under...

Management - Internal (Human Resources & Recruitment) The Senior Director, People & Culture – Philippines is a strategic and hands-on role across the Human Resources department, ensuring world-class value add function, with a focus on strategy development, execution, and global alignment. As the HR Leader, you are expected to provide the organization's...

USRN ManagerPrimary Responsibilities Sets team direction, resolves problems and provides guidance to members of own team May oversee work activities of other supervisors Adapts departmental plans and priorities to address business and operational challenges Influences or provides input to forecasting and planning activities Product, service or process...

Sets team direction, resolves problems and provides guidance to members of own team May oversee work activities of other supervisors Adapts departmental plans and priorities to address business and operational challenges Influences or provides input to forecasting and planning activities Product, service or process decisions are most likely to impact...

The Account Manager will oversee key client accounts, ensuring services are delivered successfully and align with client expectations. This role requires strong relationship-building skills, a thorough understanding of client needs, and effective collaboration with internal teams to meet client objectives. The ideal candidate will have a proven track record...

Senior TL / Asst. Operations Manager (Australian Background) - Eastwood / Onsite Full time Add expected salary to your profile for insights Are you a seasoned BPO professional with a passion for cultivating positive work environments whilst driving team success across several competing KPI's? Do you have Operations experience within an AU Energy or AU BPO...

Summary of the RoleThe Capacity Planning analyst is the most senior WFM IC in the region responsible for generating agent headcount requirements and the billable hours necessary to fulfill the forecasted FTE demand. They are responsible for creating staffing plans that account for attrition, shrinkage, new hires, hours of operation, billable and nonbillable...

Front Desk AssociateVarious Sites, PhilippinesReporting to Front Desk Supervisor Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic,...

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding...

ABOUT US:We are a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly...

Overview of EAP Supervisor Duties: Line Management of Telephone Counsellors Performance Management of Telephone Counsellors Supervision of the team Team Recruitment Rota Management Clinical Case EscalationSkillsets Required/Qualifications Active Mainland USRN License Experience managing remote teams At least 2 years of BPO Healthcare experience in a...

About usWe are a new business processing outsourcing (BPO) firm based in Ortigas, a Filipino corporation. We're starting with a small niche business supporting US Healthcare companies with back office operations. We are planning to partner with quickly growing US companies that need back office administrative support. Eventually we will also offer technical...

About usWe are a new business processing outsourcing (BPO) firm based in Ortigas, a Filipino corporation. We're starting with a small niche business supporting US Healthcare companies with back office operations. We are planning to partner with quickly growing US companies that need back office administrative support. Eventually we will also offer technical...

Management (Information & Communication Technology) We are looking for an IT Manager to be responsible for and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. Supervise the implementation and maintenance of our company's computing needs.The successful candidate will have...

Overview of EAP Supervisor Duties: Line Management of Telephone Counsellors Performance Management of Telephone Counsellors Supervision of the team Team Recruitment Rota Management Clinical Case EscalationSkillsets Required/Qualifications Active Mainland USRN License Experience managing remote teams At least 2 years of BPO Healthcare experience in a...

Consulting & Generalist HR (Human Resources & Recruitment) Premier BPO is looking for a HR Business Partner in Eastwood, Quezon City.Department: Human ResourcesReports to: HR ManagerJob Overview:The HRBP's role contributes to company performance by providing tactical and strategic consulting on people and organization development strategies in support of...

Add expected salary to your profile for insights Preference: Brings over 2 years of sales expertise from a BPO company. Expertise in B2B Negotiation and sales closing. Duties and Responsibilities:Strategic Planning Develop and implement sales strategies. Analyze market trends and competitors. Leadership and Management Lead and motivate the sales team....

Training & Quality Lead l Individual Contributor - Onsite (Eastwood & Shaw) Full time Add expected salary to your profile for insights The Coaching Excellence Lead is responsible for the design, build, embedding and management of the coaching excellence program activities across consumer brands.The role supports upwards of 60 current frontline leaders, in...