Client Experience Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time

Client Experience Analyst page is loaded

Client Experience Analyst Apply locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted 25 Days Ago job requisition id R

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What You Will Do

The primary goal of Nasdaq Investment Intelligence is to transform the institutional investment industry through data, insights and innovative technologies. Our environment is fun, smart, and energetic. We hire self-motivated people and provide them with exceptional opportunities for development through on-the-job learning. We understand the critical work-life balance needed for success doesn't stop inside our walls.

As a Client Experience Analyst, you will provide Nasdaq clients with the best possible service in relation to account service requests, platform inquires and renewal billing operations. You will ensure that good client relations are maintained, and inbound client inquiries are correctly resolved in a timely manner, in accordance with the consumer laws. Along with this, you can expect to develop organization-wide initiatives to streamline the client experience in relation to client account administration and renewal billing initiatives. Additionally, you will:

  • Perform customer support of account administration, renewal billing inquiries, service requests, and
  • Monitor a Nasdaq client service case queue to provide prompt client responses
  • Administer and maintain client data systems and security of operating systems
  • Create and track renewal opportunities/tasks
  • Work closely with internal teams to ensure renewals are processed timely and accurately
  • Process info security, DDQ, and RFP/RFI requests
  • Complete renewal data requests such as user and/or user lists

What We Expect

  • Bachelor's degree in Finance, Economics, Business Administration, or Management is highly preferred
  • At least 1 year of proven experience in a similar role, preferably in a similar organization
  • Previous experience in Salesforce for case management
  • Intermediate proficiency in Excel
  • Good understanding of financial services
  • Strong attention to detail and process-oriented
  • Excellent written and verbal communication skills
  • Amenable to working APAC shift, and at least twice a week in the Nasdaq Manila office at Bonifacio Global City, Taguig
What We Offer

We recognize that our employees work tremendously hard; in exchange, you will receive a competitive salary package, HMO coverage for you and your dependents from day one, an annual bonus, employee stock purchase plan, retirement plan, education reimbursement options, paid vacation and sick leave, subscription to eLearning platforms, fitness, wellness, and more.

We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities.

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Similar Jobs (2) Client Service Delivery Analyst locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted 12 Days Ago Client Service Delivery Analyst - Compliance & Board Advisory locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted 3 Days Ago We are more than just a stock exchangeLet's stay connected. Join our Talent Community

Didn't find an opening right now? Join our Talent Community to receive email updates about open jobs, company events, and exciting opportunities at Nasdaq.

Nasdaq Blend – a hybrid work environment

Nasdaq recognizes that the workplace is forever changed. For this reason, we have adopted a hybrid work environment that embraces a combination of in-office and remote work, to foster better work-life balance and employee well-being. We call this "NasdaqBlend". Learn more about what applies for any specific opening in the job advertisement, or contact the Talent Acquisition Partner for details.

What makes working at Nasdaq special?

With over 6,200 employees spread over 39 offices in 28 countries around the world, we're a global team driven by purpose. But its our people and culture that makes Nasdaq special and why so many have chosen to build their careers with us.

Visit the link to read Nasdaq's culture book and learn more about what you can expect, working at Nasdaq.

Benefits that provide prosperity to your personal and professional life

At Nasdaq, we invest in you. You, your family, and your community are important to us. With programs like You&Q total rewards, our employees gain real financial security, professional success, and exceptional access to medical and wellness care.

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