Sales Support Generalist II

2 weeks ago


Iloilo City, Western Visayas, Philippines LexisNexis Risk Solutions Full time

Sales Support Generalist II page is loaded

Sales Support Generalist II Apply locations Iloilo time type Full time posted on Posted Yesterday job requisition id R78786 Accountabilities
  • Data Management:

Generate leads for our events based on show brief provided by BU

Enrich current database through internet research

Update or remove existing contacts on the database through internet research

Validate existing contacts / leads on our database

  • Event Relations:

Execute campaigns to invite visitors to our event

Proactively calls visitors or exhibitors to disseminate information

Call potential clients and gauge their interest on our show and potentially arrange a meeting with

the exhibitors (matchmaking)

  • Event Support:

Respond quickly and efficiently to customer queries via chat, e-mail and / or phone

Proactively seek out information about each show to be able to provide accurate information to customers

Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX

as a supplier of choice

Ensure all communication, written or verbal is clear, concise, polite and informative

Provide ad-hoc support to show teams

Take ownership of queries from start to finish

Ensure tasks and workload are completed to agreed SLA

Hard/Technical, Soft Skills and Complimentary Skills

  • Basic knowledge in MS Word, Excel and PowerPoint
  • Strong analytical, quantitative an deductive reasoning skills
  • Keen attention to details
  • Strong verbal and written communication skills
  • Able to handle objections from customer
  • Excellent customer service skills
  • Project Coordination
  • Stakeholder Management

Qualifications:

  • Bachelor's degree holder, any degree
  • At least 1 year of relevant experience
  • Experience dealing with various stakeholders in a global perspective
  • Experience in lead generation preferred
  • Experience in back-office support for e-mails and chat
  • Call Taking experience

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact

Please read our Candidate Privacy Policy .

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