Technical Support

2 weeks ago

Manila, National Capital Region, Philippines 2C2P Full time
Technical Support (Senior Executive, eCommerce Solution Specialist)

Developers/Programmers (Information & Communication Technology)

Philippines, Manila | Full Time | Operations

2C2P is looking for a Senior Executive, eCommerce Solution Specialist to join its growing team in the Philippines. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services in Asia.

Please note that we will be prioritising applicants who have a current right-to-work in the Philippines and will not require sponsorship for a visa.

Job Description

  • To support business development efforts during pre-sales, implementation, and post-sales support by:
    • Providing technical expertise to BD team and during client engagements
    • Designing and presenting ecommerce solutions for clients and partners
    • Conducting internal and external training
  • To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up-to-date
  • To work with other teams within the company for multi-country solutions

Qualifications

To be successful in this role, you should ideally have:

  • Minimum 3-5 years working experience in payments, retail or IT solutions vendors
  • Project management experience is required
  • Extensive pre-sales / post –sales or consulting experience. At least 1 year of experience in customer support for payment gateway or call center is a plus
  • Technical and application support expertise is a plus
  • API-based programming skills and knowledge in Rest API, PHP, .Net; basic understanding of AWS; experience in iFrame and shopping cart plugins; experience in Kibana / Jira / Zendesk are advantages
  • Ability to effectively prioritize tasks
  • Dedication and commitment to problem resolution
  • Ability to work well in a team
  • Solid understanding of end-to-end payment processes
  • Excellent client-facing, communication and presentation skills
  • Experience in multicultural organization is an advantage
  • Good command of English and Filipino

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use and transfer our candidates' information.

By submitting your resume and information, you acknowledge that you have read our privacy policy and consent to receive email and/or other electronic messaging communication from 2C2P.

Your application will include the following questions:

How many years' experience do you have as a Technical Support Executive?

Which of the following programming languages are you experienced in?

2C2P was launched in 2008 as a Singapore-based company spinning-off of leading payment technology provider SinaptlQ (established in 2003) to fully serve new areas in e-commerce and m-commerce. The 2C2P online and mobile payment processing system has processed millions in dollar worth of online payment transactions and continues to process over 85, 000 transaction daily.

The 2C2P group is one of only a handful of companies worldwide that ate compliant with both web and mobile protocols certified by VISA International for Verified by Visa, MasterCard International for SecureCode, JCB International for J/Secure, and American Express for American Express SafeKey. 2C2P is also one of only a handful of PCIDSS-certified level 1 payment service providers in Asia-Pacific, covering both acquiring and issuing services.

2C2P's product portfolio includes the Airline Payment Controller, 3D Secure payment security, online payment gateways, fraud management solutions, merchant/consumer wallet solutions, prepaid card solution and offline cash-over-the-counter payments services.

2C2P has local offices in Singapore, Thailand, Malaysia, Indonesia, Hong Kong, Myanmar, Cambodia and the Philippines; and maintains partnership around the globe, in countries like China, Korea, Japan, Russia, Kazakhstan, and other regions like Europe.

With the continued expansion of 2C2P worldwide, 2C2P Philippines, Inc. was registered in 2014 and fully represented by a local team by C2p created the Philippines office to directly cater and manage projects with key partners in the country

2C2P was launched in 2008 as a Singapore-based company spinning-off of leading payment technology provider SinaptlQ (established in 2003) to fully serve new areas in e-commerce and m-commerce. The 2C2P online and mobile payment processing system has processed millions in dollar worth of online payment transactions and continues to process over 85, 000 transaction daily.

The 2C2P group is one of only a handful of companies worldwide that ate compliant with both web and mobile protocols certified by VISA International for Verified by Visa, MasterCard International for SecureCode, JCB International for J/Secure, and American Express for American Express SafeKey. 2C2P is also one of only a handful of PCIDSS-certified level 1 payment service providers in Asia-Pacific, covering both acquiring and issuing services.

2C2P's product portfolio includes the Airline Payment Controller, 3D Secure payment security, online payment gateways, fraud management solutions, merchant/consumer wallet solutions, prepaid card solution and offline cash-over-the-counter payments services.

2C2P has local offices in Singapore, Thailand, Malaysia, Indonesia, Hong Kong, Myanmar, Cambodia and the Philippines; and maintains partnership around the globe, in countries like China, Korea, Japan, Russia, Kazakhstan, and other regions like Europe.

With the continued expansion of 2C2P worldwide, 2C2P Philippines, Inc. was registered in 2014 and fully represented by a local team by C2p created the Philippines office to directly cater and manage projects with key partners in the country

Don't provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • technical support

    1 week ago

    Manila, National Capital Region, Philippines Power Mac Center Full time

    We are currently looking for a Technical Support Assistant to join our affiliated company, which focuses on Digital and Commercial Solutions.Job Summary: The Technical Support 1 is responsible for maintaining the company's assets deployed in various locations nationwide through on-site and remote implementations. They are expected to deliver concise reports...

  • IT Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...

  • IT Technical Support

    3 weeks ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...

  • IT Technical Support Associate

    6 days ago

    Manila, National Capital Region, Philippines Foundever™ Full time

    Job Description:Provides Technical and Warranty support for processors, motherboards, servers, and networking products through phone, email, and chat. Technical in nature troubleshoots and provides customer service for Intel Products. Technical Voice/Email/Chat - Support.Typical Qualifications:Education: Bachelor's degree in IT, Computer Science, or a...

  • Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

  • IT Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines Digido Finance Corp. Full time

    RESPONSIBILITIES:Provides technical support function for IT-related issues across the CompanyCreates and maintains complete documentation relative to IT support via a ticketing system (Spiceworks, Jira, etc.)Communicates with internal and external stakeholders to enhance the understanding of the issues, and verify that an appropriate resolution has been...

  • IT Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines Digido Finance Corp. Full time

    RESPONSIBILITIES:Provides technical support function for IT-related issues across the CompanyCreates and maintains complete documentation relative to IT support via a ticketing system (Spiceworks, Jira, etc.)Communicates with internal and external stakeholders to enhance the understanding of the issues, and verify that an appropriate resolution has been...

  • Manager Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time

    Manager Technical SupportLocation: Taguig City, ManilaThe Manager Technical Support is responsible to manage a technical support team, work with an innovative suite of software products and provide world class support to businesses utilizing NICE inContact's software products as a means of intelligently communicating with their customers, vendors or...

  • Technical Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines Collabera Technologies Private Limited Inc. Full time

    The Technical Support Engineer is responsible for providing high-quality technical support to customers, ensuring an exceptional customer experience through expertise, empathy, and effective communication. This role involves problem identification, troubleshooting, and resolving complex technical issues, adhering to Broadcom's standards and processes.Key...

  • Technical Support Officer

    2 weeks ago

    Manila, National Capital Region, Philippines White Cloak Technologies, Inc. Full time

    The Technical Support Officer will be a pivotal member of our Support & Maintenance team, responsible for providing exceptional technical support to our clients. This role involves troubleshooting technical issues, ensuring timely resolutions, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background,...

  • Technical Support Officer

    3 weeks ago

    Manila, National Capital Region, Philippines White Cloak Technologies, Inc. Full time

    The Technical Support Officer will be a pivotal member of our Support & Maintenance team, responsible for providing exceptional technical support to our clients. This role involves troubleshooting technical issues, ensuring timely resolutions, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background,...

  • L2 Technical Support

    1 week ago

    Manila, National Capital Region, Philippines SM Retail, Inc. - Corporate Full time

    Job Purpose:This role primarily provides L2 technical support to end user and store hardware/software to increase end user productivity, and to provide a great end user/customer experience.Responsibilities:Does incident resolution escalated by L1 technical support to ensure ticket SLA (Service Level Agreement) is met.Develop knowledge-based articles.Does...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Vista Equity Partners Management, LLC Full time

    At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines ClickUp Full time

    As a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing.It will be your job to understand the user's workflow, compile ample amounts of information, test...

  • CIAM Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines SolarWinds Full time

    At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.The ideal candidate thrives in an innovative, fast-paced...

  • Manager, Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time

    So, what's the role all about?The Manager of Technical Support oversees a team responsible for delivering top-notch support for businesses using NICE software products worldwide. This role involves managing a team that provides advanced technical assistance for custom applications to end-users. Ensuring service level agreements are met and maintaining...

  • Technical Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

  • Technical Customer Support

    1 week ago

    Manila, National Capital Region, Philippines Communigate Technologies Inc Full time

    Responsibilities:Provide day-to-day support for customer escalations and incident tickets (rotational shift).Monitor running system/applications.Provide internal report to respective department.Maintain positive and proactive relationships with customers.Work closely with Client related issues, answer calls and support clients for all technical and...

  • Technical Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines Power Dimension, Inc. Full time

    QUALIFICATIONS:Graduate with a Bachelor of Science major in Electrical Engineering.Passed the Electrical Board exam.Must have at least three (3) years of relevant experience as a Technical Engineer.Familiar with the schematic diagram of heavy equipment and medium voltage equipment.Knowledge of control circuits, PLC, protection relay, and secondary protection...