Chinese Business Process Associate-1

2 weeks ago

Quezon City, National Capital Region, Philippines Manulife Philippines Full time

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Chinese Business Process Associate with the resources to solve critical problems for the future of our business, which is why we need you.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Chinese Business Process Associate with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?
  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
  • College or University graduate of any business course
  • Proficient in the use of MS Office applications
  • Excellent communication sills both in English and Chinese
  • Ability to proactively respond to situations (escalations or rush requests)
On the job you will:
  • Process and capture information to system according to established methods and procedures
  • Constantly increase the number of knowledgeable functions handled by the team
  • Handle transactions accurately with minimum supervision
  • Conduct in-depth analysis on all clients' requests and make effective decisions whenever necessary
  • Assist colleagues during business peak season or high-volume days
  • Communicate effectively to agents and clients through memo and letter
  • Suggest ways on how to improve the current process and team metrics
  • Give regular updates on the current performance of the team or individual when deemed necessary
  • Ensure that all cases assigned are completed within the turn-around-times
  • Consistently meet the service targets set by the company at the soonest possible time
  • Such other duties and functions as assigned by Operations Management
Our commitment to you:
  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
Work rights

The opportunity is available to applicants in any of the following categories.

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