Client Onboarding Project Manager

2 weeks ago

Manila, National Capital Region, Philippines EMAPTA Full time

Full time

Add expected salary to your profile for insights

Become a part of our worldwide outsourcing team and discover a world of opportunities.

Are you excited about making a name for yourself in the global field and creating a lasting impact? Come join Emapta as a Customer Enablement Manager and open the door to endless possibilities. As part of our team, you'll get the chance to work on cutting-edge projects, team up with clients from around the world, and help shape the future of global outsourcing. At Emapta, we believe in thinking globally. In this role, you'll learn from experts in the field, gaining important skills and knowledge that will boost your career. With our wide network of international partners, you'll have opportunities to work on projects that reach beyond borders and have a global effect.

Job Description

As a Client Onboarding Project Manager, you will play a pivotal role in overseeing and driving the implementation and onboarding processes. Your responsibilities extend across the entire customer journey, ensuring a seamless and enhanced experience from the point of close/win, through implementation, go-live, and into ongoing account management.

Here's an overview of your future role:

Employment Type: Full-time

Schedule: Semi Flexible Shift

What do you need to succeed?

  • Bachelor's degree in Communications, Business Management, or related fields.
  • 3 to 5 years of project management experience, preferably in a BPO company.
  • Familiarity with Agile or Scrum-Agile methodology (nice to have).
  • Energetic and eager to learn.
  • Ability to work cross-functionally in a productive and collaborative manner to achieve defined objectives.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Strong computer skills, with above-average knowledge of Microsoft Office products.
  • Familiarity with customer relations management software applications; Microsoft CRM preferred but not necessary.
  • Demonstrated ability to engage with customer management and key decision-makers in a positive and collaborative manner.

What awaits you in this role?

  • Manage and lead the implementation and onboarding process, enhancing the customer service experience from close/win, through implementation, go-live, account management, and transition to Customer Experience.
  • Collaborate closely with Growth, Marketing, Recruitment, Finance, Human Resources, IT, Customer Experience, and Customer Engagement on interrelated projects to ensure a smooth transition through the implementation phase.
  • Coordinate and prioritize project tasks, manage timelines, and maintain project plans.
  • Regularly communicate project status to clients, project sponsors, and senior management.
  • Ensure the project is implemented within contractual obligations and regulatory requirements.
  • Update all trackers and project statuses regularly, monitoring and tracking project activities with personal accountability and ownership.
  • Identify potential risks during the implementation stage, collaborating with different departments to formulate solutions and mitigate risks.
  • Design, develop, and maintain an effective customer onboarding program, ensuring scalability, consistency, and accessibility across all office locations.
  • Assist customers in preparing for their offshore team's onboarding program, including remote product/process training, on-site immersion, or on-the-job training.
  • Co-own the first 15 to 30 days of a customer with Customer Experience Managers to ensure their offshore team is set up for success.
  • Provide support to Customer Experience, Customer Engagement, or other departments on projects or critical activities, such as site transfers or organic growth, as needed.

Why choose us?

  • Above-market salary
  • HMO coverage with free dependent upon regularization
  • Prime Office Locations (Easy access to MRT stations, restaurants, and banks)
  • Standard government and Emapta benefits
  • 20 days annual leave
  • Diverse and supportive work environment

Whom you'll work with:

Be part of a company that empowers people to fulfill their international dreams.

You will be working with an outsourcing company that builds stable international careers with above-market salaries, plenty of growth opportunities, and a company culture that puts yours and its people's needs in front and center. With over 500 global partners that prefer opening remote jobs in the country, our vision is to help you and thousand more Filipinos reach your full potential and dreams without the need to leave the country and work abroad.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience

Your application will include the following questions:

What's your expected monthly basic salary?

How many years of project management experience do you have?

At Emapta, we prioritize diversity, inclusion, and equality in our workforce.

We believe that a diverse team fuels innovation and drives success. We embrace individuals' unique backgrounds, experiences, and perspectives, fostering an environment where everyone feels valued and empowered.

Our hiring practices are fair and unbiased, providing equal opportunities for all qualified candidates. We actively seek diverse talent and encourage individuals from underrepresented groups to apply.

Join us in creating a workplace that celebrates diversity, inclusion, and equality to drive positive change for all.

At Emapta, we prioritize diversity, inclusion, and equality in our workforce.

We believe that a diverse team fuels innovation and drives success. We embrace individuals' unique backgrounds, experiences, and perspectives, fostering an environment where everyone feels valued and empowered.

Our hiring practices are fair and unbiased, providing equal opportunities for all qualified candidates. We actively seek diverse talent and encourage individuals from underrepresented groups to apply.

Join us in creating a workplace that celebrates diversity, inclusion, and equality to drive positive change for all.

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