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Partner Onboarding Lead
1 week ago
The Partner Onboarding Lead will contribute to existing and new client provisioning of solutions for the partner merchants, consumers, digital bank, and other future Maya solutions. They will oversee the end-to-end processing of requests for Maya partners' onboarding and account maintenance.
Responsibilities
- Pre and Post validation of partner information, documents, and other requirements from partners
- Validation and endorsement of other account-related requests to other functional teams (i.e. additional user credentials, modification of system access, updating of records, etc.)
- Creation of partner accounts across various platforms
- Updating of all relevant trackers for reporting purposes
- After-sales customer servicing and processing of requests
- Proactive and accurate monitoring of Service Level Agreements (SLAs)
- Process improvements and collaboration with cross-functional teams for product and process automation
- Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving the Operations Team.
- Initiative process improvements and collaboration with cross-functional teams for product and process automation
- Manage people or direct subordinates, be it an organic hire or project hire
- Graduate of any 4-year business course or related program
- With people management experience
- With Operations experience in Fintech or any Financial Institution for at least 3 years, preferably in deposit account opening, partner onboarding, and account provisioning
- Has excellent written, oral communication and presentation skills
- Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
- Possesses a keen eye for detail
- Comfortable working with numbers and able to generate insightful and accurate reports
- Highly adaptable and flexible, able to work within a group or as an individual contributor
Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.
It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today's generation of moneymakers through cutting edge technology.
Maya leads millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that's more inclusive, transparent,and empowering than ever.
Maya is powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
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