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Senior Manager, Innovation
2 weeks ago
Key Skills Set and Qualifications:
- Candidates with experience in Quality and Operations are encouraged to apply
- Green belt certification required for the role
- Knowledge of Process mapping and finding opportunity of Automation
- Knowledge in Advance Excel and analytics
- 5. Skill set in Macro. Also there would be added advantage for knowing basics of RPA, AI, Bot Project Management experience enough
- Knowledge of Tools deployment and Technologies (Tech infusion) in BPO
- Managing multiple Client at different Location/GEO
- Strong Client management skills to present Innovation in XBRs
- Flexible to manage cross functional projects and manage Client operating from different GEO
Job Description Summary
Drive Continuous Improvement initiatives as defined by the client. The Senior Manager for Innovations/Delivery Excellence will have 2 major support functions:
- Process Improvement relating to service delivery and allied workstreams (WFM, T&Q & Policy)
- Process Improvement relating to Efficiency (Productivity) & Effectiveness (Decision Accuracy; Precision & Recall)
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