Quality Specialist

2 weeks ago


Manila, National Capital Region, Philippines Offshore Business Processing Full time

Quality Assurance & Control (Manufacturing, Transport & Logistics)

  • Improve exponentially with enhanced learning

Responsibilities

  • Monitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement
  • Evaluate progress of Staff/Operators performance, quality, etc.
  • Conduct monitoring sessions and communicates changes, updates etc. based on client feedback
  • Monitor requirements and adhere on a daily/weekly/monthly basis
  • Conduct program education classes as directed by Management
  • Review quality assurance concerns with Team Leaders in a timely and effective manner
  • Respond to QA-related inquiries from Operations and corresponding Departments
  • Ensure that quality policies and procedures are communicated and followed
  • Troubleshoot low performing programs and provide suggestions for improvement
  • Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines
  • Complete all required reporting in a timely and effective manner
  • Finalize reports on audit updates and errors
  • Assist in setting QA guidelines to be implemented to existing employees and new hires
  • Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
  • Perform other duties as assigned

Requirements

  • Candidate must possess at least a Bachelors/College Degree
  • At least 2 years of work experience in the BPO setting as a Quality Analyst
  • Strong organizational, interpersonal and time management skills
    Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts
  • Has excellent & effective written and oral communication skills
  • Strong team player with a high level of professionalism and initiative
  • Willing and able to work on a shifting schedule and during holidays
  • Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, Excel and Visio
  • Applicants must be willing to work in Ortigas/Cubao

Offshore Business Processing (OBP) is a well-established outsourcing company and a global leader in offshored freight services. We offer services to different industries in different parts of the world: IT, Communications, Finance, Logistics, Forwarding, Retail, Manufacturing, and Transportation to name a few. Our workforce is composed of 500 passionate and driven professionals who help our clients reach their goals and make our company achieve our purpose and mission.

Offshore Business Processing (OBP) is a well-established outsourcing company and a global leader in offshored freight services. We offer services to different industries in different parts of the world: IT, Communications, Finance, Logistics, Forwarding, Retail, Manufacturing, and Transportation to name a few. Our workforce is composed of 500 passionate and driven professionals who help our clients reach their goals and make our company achieve our purpose and mission.

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