Quality Assurance Specialist

2 weeks ago


Manila, National Capital Region, Philippines Unicons Business Services Inc Full time
Quality Assurance Specialist - Telecommunications

Telecommunications (Information & Communication Technology)

General Purpose: Ensures products and services meet client, stakeholder and contractual expectations, by monitoring order processes/SOPs to enhance operations, ensure reliability of work product, and minimize errors.

Responsibilities and Duties

  • Implementation of quality assurance procedures
  • Order inspection and review of workflow
  • Contract review
  • process
  • accuracy
  • reports weekly on results
  • identify and log work errors with resolution or action items for correction
  • Evaluate processes and procedures to identify areas for improvement and share actionable process suggestions to enhance efficiency and effectiveness.
Qualifications

Qualifications:

  • Outstanding problem-solving and decision-making skills
  • Excellent verbal and writing skills
  • Strong analytical and organizational skills
  • Prior Telecom background required, minimum 2 years
  • conversant in multi-product/solution based business
  • Global connectivity, DIA, MPLS, Wireless
  • SDWAN, Firewall and SASE
  • Digital PRI and SIP VOIP solutions

WILLING TO WORK ON SITE and WILLING TO WORK ON GRAVEYARD SHIFT.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Quality Assurance Specialist?

Do you have customer service experience?

How much notice are you required to give your current employer?

How many years' experience do you have in the BPO industry?

Information & Communication Technology

Founded in 2001, family owned and operated AireSpring is a leading Provider of Managed Connectivity, Cloud Communications and Managed Security.

We have delivered over 20 years of outstanding service to our rapidly rising base of national and global customers, while growing organically and remaining debt free.

We have built a strong reputation of integrity, reliability and dependability with our partners and customers, receiving over 100 industry awards.

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Unicons Business Services Inc. is a fast-growing BPO company located in Ortigas Center Pasig City. It is the registered name of our Philippines company. It is a wholly owned subsidiary of UniPacific BPO, LLC., a privately-held Ohio limited liability company in the United States formed in 2013. UniPacific maintains a headquarters at 7800 Woodley Ave., Van Nuys, California, 91406, United States which is also a subsidiary of AireSpring .

Unicons is a dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO/Telecommunications experience to join our growing team.

What makes AireSpring and Unicons great is our people, we are a strong and mighty team that do a lot and we do it well. AireSpring is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at AireSpring means taking on new and exciting challenges that help you grow and develop your career.

Founded in 2001, family owned and operated AireSpring is a leading Provider of Managed Connectivity, Cloud Communications and Managed Security.

We have delivered over 20 years of outstanding service to our rapidly rising base of national and global customers, while growing organically and remaining debt free.

We have built a strong reputation of integrity, reliability and dependability with our partners and customers, receiving over 100 industry awards.

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Unicons Business Services Inc. is a fast-growing BPO company located in Ortigas Center Pasig City. It is the registered name of our Philippines company. It is a wholly owned subsidiary of UniPacific BPO, LLC., a privately-held Ohio limited liability company in the United States formed in 2013. UniPacific maintains a headquarters at 7800 Woodley Ave., Van Nuys, California, 91406, United States which is also a subsidiary of AireSpring .

Unicons is a dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO/Telecommunications experience to join our growing team.

What makes AireSpring and Unicons great is our people, we are a strong and mighty team that do a lot and we do it well. AireSpring is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at AireSpring means taking on new and exciting challenges that help you grow and develop your career.

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Perks and benefits

Medical

Education support

Vision

Outright HMO coverage including dependent and Atte

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