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Technical Account Manager
2 weeks ago
Job Responsibilities:
- Conduct indepth consultations with potential clients to understand their business objectives, pain points, and service requirements.
- Collaborate with the sales and technical teams to develop comprehensive solutions that address client needs effectively.
- Prepare and deliver engaging presentations, product demonstrations, and proposals that highlight the benefits of our managed services
- Build and maintain strong relationships with clients, fostering longterm partnerships and driving revenue growth.
- Stay abreast of industry trends, competitive landscape, and emerging technologies to inform strategic sales initiatives.
Qualifications:
- Bachelor's degree in Engineering, Information Technology, or related field.
- Having an ITIL background and/or certification is a plus
- Proven experience in presales, sales engineering, or technical consulting roles within the IT industry.
- Deep understanding of Call Center technologies, processes, and best practices.
- Strong presentation and communication skills.
- Ability to translate technical concepts into clear, businessoriented solutions.
- Excellent problemsolving skills and a customercentric mindset.
- Proactive, selfmotivated, and able to thrive in a fastpaced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Proficient in English both written and verbal
- Excellent presentation skills
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