Dynamics CRM Functional Lead

2 weeks ago


Taguig, National Capital Region, Philippines GSS PH Full time

Qualifications:
Very proficient on CRM Business Processes in Sales, Service management, and Marketing Automation functionality for CRM Online/Dynamics 365 CRM

  • Extremely good understanding of Microsoft Dynamics CRM Online/Dynamics 365 product (entities , workflows and configuration)
  • Experience in client facing role
  • Experience of requirements gathering, functional analysis, gap-fit analysis, and review of Gap fit done by other functional experts
  • Excellent in verbal and written communication, documentation and presentation skills
  • Authoring and maintaining Functional Requirements document, Functional design document and User Manuals
  • Coaching and guiding the development team on requirements and functional aspects
  • Functional unit testing of the implemented solution
  • Ability to provide end user training
  • Exposure to Agile methodology and Dynamic


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