Sr. Manager Training and Quality_ BGC Taguig Site

2 weeks ago

Taguig, National Capital Region, Philippines Concentrix Full time
Sr. Manager Training and Quality_ BGC Taguig Site (J)

The Training and Quality Senior Manager (TQSM) aims to ensure that the service the company provide is fit for its purpose and meets client expectations. A corporate quality manager co-ordinates the activities required to meet this aim.

The TQSM establishes and monitors on how the Training and Quality management system is performing and publishes data and reports regarding company performance against set indicators.

TQSM liaise with managers and staff throughout the organization to ensure that the Training & Quality system is functioning properly. Where appropriate, the TQSM advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.

Duties and Responsibilities


• Responsible for ensuring that quality management system is established, implemented and maintained in accordance with the requirement of the International Standard (ISO 9001:2008);


• Reports on performance of the quality management system to management for review and corrective action, including needs for improvement;


• Promotes the awareness of customer requirements and expectations throughout the company;


• Responsible for the overall coordination, implementation and administration of the quality management system;


• Liaises with external parties on matters relating to the training & quality management system;


• Coordinates with other section to ensure the effective implementation of the quality management system;


• Ensures that quality surveillance audits are carried out regularly as specified in the quality manual


• Convenes management review at regular interval and to continually review and improve the quality management system;


• Identifies and implements six sigma projects for process improvements;


• Aligns the project output with the COE Financial Targets and Client/Customer Satisfaction;


• Strengthen Quality Management processes to improve Process Performance through various Quality Tools;


• Liaises with process heads to identify opportunity areas and prepare and implement improvement roadmap;


• Ensures smooth and closed loop implementation of practices for internal and external audits;


• Ensures Quality (internal and external) Targets are met; and


• Innovate and re-engineer processes when needed.

Your application will include the following questions:

Have you worked in a role which requires a sound understanding of ISO 9001?

Do you have customer service experience?

How much notice are you required to give your current employer?

What's the highest level of Lean Six Sigma certification that you have completed?

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. #ConcentrixPH #GameChangingCareer

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. #ConcentrixPH #GameChangingCareer

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