Quality Assurance Manager l BGC, Taguig

2 weeks ago


Taguig, National Capital Region, Philippines iOPEX Technologies Full time

Quality Assurance & Control (Manufacturing, Transport & Logistics)

As QA Manager, you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement.

The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities:

  • Direct manage Quality Assurance staff and ensure employees follow the company's quality assurance protocol
  • Serve as point of contact for all QA related queries
  • Responsible for training and development of quality department employees to fulfill client expectations while managing cost.
  • Responsible for confirming and managing compliance with client auditing processes
  • Manages and oversees timely completion of deliverables as required by the Service Level Agreement
  • Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.
  • Prepare reports, interact with Operations and support groups regarding quality improvement
  • Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
  • Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Requirements:

  • Should have at least 3 years' experience as Quality Assurance Manager in a BPO
  • Excellent communication and presentation skills
  • Knowledgeable in MS Office applications
  • Knowledgeable in performance data management and analysis
  • Willing to report onsite in BGC, Taguig
  • Six Sigma experience/certification is preferred
  • Data analytics advance root cause analysis
  • Exceptional leadership skills
  • Ability to teach and mentor

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Learning sessions every week
  • Free Parking Passes
  • HMO with Free Dependent
  • OT/Holiday pay
  • Leave credits
  • Leave conversions
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

  • Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Organisational Development Manager?

How many years' experience do you have as a Quality Assurance Manager?

Have you worked in a call centre before?

How many years of people management experience do you have?

How many years' experience do you have in the BPO industry?

Have you worked in a role which requires a sound understanding of ISO 9001?

iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.

iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.

Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.

iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.

iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.

Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.

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What can I earn as a Quality Assurance Manager

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