Training and Development Manager

2 weeks ago


Taguig, National Capital Region, Philippines iOPEX Technologies Full time
Training and Development Manager | Specialist (Pioneer Account)

Training & Development (Human Resources & Recruitment)

Full time

Add expected salary to your profile for insights

Learn, Train and Inspire with iOPEX Technologies

We are hiring for passionate and talented Trainers for one of our pioneer accounts.

Job Description:

  • Developing learning and development materials, such as digital presentations, how-to manuals, and instructional videos
  • Conduct refresher trainings
  • Preparation of procedures, policies regarding sales techniques, and appropriate employee conduct
  • Participate in Internal & External Calibrations
  • Scheduling and conducting training sessions on various topics to prepare and support new employees
  • Training experienced employees on new or updated call center procedures to improve their performance
  • Observing the daily operations of call center employees and identifying any areas of improvement
  • Measuring the effectiveness of training sessions and preparing individual or team progress reports
  • Ensuring employees keep up their productivity and maintain high levels of customer satisfaction
  • Send reports to the Operations team on the progress or pending status of activities
  • Ensure successful execution of training needs and measure program training effectiveness
  • Review content at regular intervals to ensure all updates are incorporated

Requirements:

  • At least 1 – 2 years of relevant working experience with the same capacity
  • Experience with technologies and best practices for instructional manuals and teaching platforms
  • Organized and able to create multiple timelines, budgets, and schedules
  • Able to multitask, prioritize, and manage time efficiently
  • Excellent leadership, team building, and management skills
  • Strong teaching abilities and mentoring skills
  • Strong communication, interpersonal, and conflict resolution skills
  • Demonstrate the ability to apply analytical and logical thinking in gathering and analyzing data and/or situation/s
  • Excellent data collection and analysis skills
  • Strong attention to detail
  • Must be amenable to work in BGC, Taguig and on a night/shifting schedule

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Learning sessions every week
  • HMO
  • OT/Holiday pay
  • Leave credits
  • Leave conversions
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

  • Send your CV to
  • Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
Your application will include the following questions:

What's your expected monthly basic salary?

Have you worked in a call centre before?

How many years' experience do you have as a Learning Specialist?

How much notice are you required to give your current employer?

Are you available to work on a nighshift schedule

iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.

iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.

Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.

iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.

iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.

Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.

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