Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines SupportNinja Full time

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

This is an onsite position at our site, the Foundry, in Taguig City.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like?
  • Manage a high volume of customer inquiries coursed through email, chat, and call with accuracy and efficiency
  • De-escalate situations involving dissatisfied customers, offering patient assistance.
  • Empathize with customers and prioritize their needs in this very important event. Collaborate with other team members to overcome challenges and deliver a memorable Customer Experience.
  • Consistently follow recommended steps for resolution of customer concerns; have a keen eye for detail.
  • Use Zendesk to manage tickets at the end of every month, export the tickets attached to each concern and then roll up what the themes are in terms of who's contacting them.
What are the required qualifications for a Customer Service Representative?
  • Excellent written and oral communication skills in English. Able to be the voice of the company while handling customers in a professional manner.
  • 1 year of experience in a call center, eCommerce, customer service, retail, hospitality, or frontline roles interacting directly with customers ( Retail, Bars, Hotels, Restaurants, Front of House roles)
  • Ability to empathize is a must — wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests.
  • The individual who has an innate curiosity and shows initiative to continuously learn
  • Has a team player mindset with innovative ideas and strong attention to detail.
Having these qualifications are helpful, but not required:
  • Experience with Ticketing System (Jira)

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

●Retirement Savings Program with Company Matching

●Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Beautiful office space

● Free lunch provided daily

● Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.


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