Customer Support Representative

2 weeks ago

Taguig, National Capital Region, Philippines 3M Group Full time

Customer Support Representative page is loaded

Customer Support Representative Apply remote type Hybrid locations PH, Taguig time type Full time posted on Posted 3 Days Ago job requisition id R M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Primary Responsibilities:

  • Communicates clearly and professionally with the internal/external customer via telephone, live chat and/or written correspondence.
  • Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate:
    • Provides inquiry resolution and escalation per established processes.
    • Triages inquiries to others for resolution
  • Act as SME within designated division, will have an in-depth knowledge of products, resources and contacts.
  • Presentation of our products, services, promotions and send product information according to defined processes.
  • Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
  • Responsible for monitoring work queues for new requests
  • Support the sales and marketing functions in the development of sustainable customer relationships
  • Responsible for completing assigned tasks within agreed targets
  • Identify opportunities to improve data quality & reduce cycle time
  • Other activities delegated by direct supervisor
  • Act according to 3M regulation and policies

Basic Qualifications

  • Bachelor's degree in any related field
  • Knowledge on theories and practices, applied to one discipline within customer service (customer inquiry support, customer service analytics, call-handling, and the like).
  • Minimum of one (1) year experience in customer support services

Preferred Qualifications

  • Salesforce system experience is preferred
  • Experienced with cross-functional project participation
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
  • Ability to work in a high volume rapidly changing environment
  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership
  • Strong Active Listening skills
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.
  • Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks and meet deadlines
  • Team player with good interpersonal skills
Learn more about 3M's creative solutions to the world's problems at or on Twitter @3M.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Similar Jobs (3) Customer Support Representative remote type Hybrid locations PH, Taguig time type Full time posted on Posted 16 Days Ago Customer Support Representative - Thai remote type Hybrid locations PH, Taguig time type Full time posted on Posted 3 Days Ago Customer Support Representative (Thai) remote type Hybrid locations PH, Taguig time type Full time posted on Posted 23 Days Ago #J-18808-Ljbffr

  • Customer Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines 3M Group Full time

    Customer Support Representative - Thai page is loaded Customer Support Representative - Thai Apply remote type Hybrid locations PH, Taguig time type Full time posted on Posted 3 Days Ago job requisition id R M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    Customer Service Representative page is loaded Customer Service Representative Apply locations PHL - TAGUIG CITY time type Full time posted on Posted 30+ Days Ago job requisition id Job Description:Responsibilities:Responsible in taking inbound/outbound calls to assist callers in their queries, questions and be able to resolve client concerns in a timely...

  • Customer Service Representatives

    2 weeks ago

    Taguig, National Capital Region, Philippines VCC Link Full time

    Overview:We are seeking a Customer Service Representative to provide routine phone support to clients in a dynamic call-center environment. This role involves addressing customer inquiries, resolving issues, and delivering exceptional service under regular supervision.Responsibilities: Respond to customer requests and calls related to specific programs and...

  • Financial Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Designation : Financial Support Representative.Location - TaguigShift Timing - Grave Yard ShiftsEligibility ; Graduate / Under graduate with excellent communication skills, experience with a financial services process is preferable but not mandatory.

  • AU Telco Mobile Support CSR(Customer Service Representative)

    2 weeks ago

    Taguig, National Capital Region, Philippines NeksJob Philippines Full time

    Join AU Telco's dynamic Mobile Support team and become an integral part of delivering exceptional customer experiences. As a Mobile Support representative, you'll provide timely assistance to customers, troubleshoot technical issues, and ensure seamless connectivity across our network. Join us in shaping the future of telecommunications and empowering...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    ResponsibilitiesManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Newstars Solution Full time

    Customer Service Representative at Newstars Solution | Prosple Philippines Search Jobs Search Employers Advice Top 100 Employers Forum Sign in Post job Home Employers Newstars Solution Opportunities Newstars Solution< 100 employeesOverview ApplyJobs & Opportunities 3 ExploreEvents Customer Service Representative Parañaque City Become your best...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    Customer Service Representative - Life Insurance (Analyst) page is loaded Customer Service Representative - Life Insurance (Analyst) Apply locations PZZ04 - Taguig City, PH - Mckinley Road (PZZ04) time type Full time posted on Posted Yesterday job requisition id Job Description:Customer Service Representative - US Life InsuranceRoles and...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. This...

  • HR Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Medtronic GmbH Full time

    Careers that Change Lives At AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a standard level of care to our customers and drive operational excellence. We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines AYUDA Business Management Solutions, Inc. Full time

    Position Overview:We are seeking a dynamic and customer-focused Customer Service Representative for our voice account, located in BGC or Mandaluyong. The successful candidate will be responsible for handling customer inquiries and resolving issues promptly and efficiently, ensuring high levels of customer satisfaction.Key Responsibilities: Handle inbound and...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Wells Fargo Full time

    About this role:Wells Fargo is seeking a Customer Service Representative responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to...

  • Representative II, Customer Service Operations

    2 weeks ago

    Taguig, National Capital Region, Philippines Cardinal Health, Inc. Full time

    What Customer Service Operations contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical...

  • Customer Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Field Innovators Inc. Full time

    Customer Support - Financial AccJob Qualification: at least complete 2 years undergraduate with no back subject,6mos CCE (financial) or 1yr CCE

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Metacom BPO Full time

    We're thrilled to announce that we're currently on the lookout for Customer Service Representative for our Taguig siteQualifications: College Graduate/ 1st yr College Undergraduate At least 1 Year and 6 Months Experience in Call Center Industry Strong communication skills in English Computer literate Willing to work onsitePerks: Health Maintenance...

  • Customer Service Representatives

    2 weeks ago

    Taguig, National Capital Region, Philippines Metacom BPO Full time

    We are hiring Customer Service Representatives for our Taguig SiteQualifications: Good to excellent English communication skills Must be willing to work onsite 18 months Call Center experience needed At least 1st yr College UndergraduateSalary and Benefits: Competitive salary per month 13thmonth pay Health Maintenance Organization (HMO) coverage Paid sick...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Metacom BPO Full time

    We're thrilled to announce that we're currently on the lookout for Customer Service Representative for our Taguig siteQualifications: College Graduate/ 1st yr College Undergraduate At least 1 Year and 6 Months Experience in Call Center Industry Strong communication skills in English Computer literate Willing to work onsitePerks: Health Maintenance...

  • Urgent Dayshift Local Account Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Metacom Full time

    Are you excited about providing top-notch support to customers? We're in search of an energetic team player to join us as a Technical Support Representative in the bustling heart of BGC, Taguig.If you've completed at least 2 years of college, have a solid 3 months of experience in a call center, and can't wait to showcase your fantastic communication skills,...

  • Bilingual Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Metacom BPO Full time

    Are you excited about providing excellent customer service? We're hiring a friendly Customer Service Representative to join our team in Taguig BGC.Your Key ResponsibilitiesAssist clients from Japanese Finance and Accounting backgrounds with their inquiries and concerns.Use your English and Japanese well. Use them to communicate and provide good service.Use...

  • Brand Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Industrial Support Full time

    QUALIFICATIONS: At least 3 years of related experience. Must have a cosmetic company experienceResponsibilities:1. Formulate and implement a comprehensive brand strategy aligned with organizational objectives. 2. Drive initiatives to enhance brand equity, awareness, and relevance. 3. Ensure that consistent messaging and visual identity are maintained across...