![DynaQuest Technology Services, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service/Sales Representative
2 weeks ago
· Interact with customers to provide information via phone, email or chat and resolve issues in a timely and professional manner
· Contribute to customer satisfaction by ensuring that the customer's concerns are being addressed accordingly and in a polite manner
· Grow existing customer accounts through exceptional customer service and effective sales techniques
· Responsible in maintaining accurate and up-to-date records of customer interactions, including complaints and resolutions
· Maintain call control with customers to ensure their problems are resolved and their questions are answered on all inbound calls, whether it's a customer service or sales call
· Stay up-to-date and knowledgeable about the products and services offered by the company
· Escalating complex or unresolved issues to immediate superior for resolution
· Attend training sessions and continually develop knowledge of the company's products and services
· Meet personal/customer service team sales targets, average talk time and call handling KPIs
· Perform other duties and tasks as assigned by the management.
Job Type: Full-time
Pay: Php25, Php45,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Education:
- Senior High School (Preferred)
Experience:
- Customer Service Representative: 3 years (Required)
- Sales: 3 years (Required)
Expected Start Date: 07/08/2024
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