Technical Services Manager

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Technical Services Manager Apply remote type On-site locations Taguig, Philippines time type Full time posted on Posted Yesterday job requisition id REQ359722

Transforming to the Workplace Team of the future

• Resolve technical problem in a timely manner to enhance Occupant Experience

• Escalate technical issues where required

• Commitment to deliver the best level of service every time through attention detail

• Identify opportunities to improve technical service delivery to benefit the workplace

• Trusted partner to deliver all GRE requirements aligned to GRE OE codes

• Strive for Continuous Improvement implementation

• Manage the Technicians and Engineers proactively

• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

• Functional operational control to deliver excellence every time

• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

• Implement and manage the change control process

• Be able to resolve problems and improve operations

Client/Stakeholder Management (in support of the Technical Services Lead)

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

• Communicate effectively with Clients and vendors at the ground level to create customer delight

• Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

• Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management

• Manage, review and execute all Engineering/Technical Service contracts, including inspections and quality management of service delivery

• Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff

• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

• Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement

• Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation

• Co-ordinate with Building Managers & the Business Units on Project issues

• Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings

• Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices

• Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

• Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment

• Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

• Contribute to the Monthly Management Report

• To provide the coaching/mentoring for subordinates and guide them to develop their own development plans and to review and to measure their performance regularly

• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

• Ensure all works are compliance with statutory regulations on fire, health and safety standards

• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

• Prepare thought through risk assessments for self-delivery

• Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations

• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services

• Ensure service deliverables meet SLAs and KPIs

• When necessary raise risks to Workplace Experience City Lead for further investigation

• Cost saving mind-set that drives value for service as every level

• Conduct data analysis report when necessary

• Escalate reoccurring problem and possible solutions to Engineering and Workplace team

• Located on site at the clients offices

• Mobile as required to cover multiple sites

• Managing all technical service contracts, including inspections and quality management of service delivery

• Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

• Share best practices and new ideas to further support the Workplace Experience Team

• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

• Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation

• Coordinate with Building Managers & the Business Units on Project issues

• Coordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices

• Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

• Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment

• Follow the SOP/EOP and training programme for staff

• Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

• Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

• Ensure all works are compliance with statutory regulations on fire, health and safety standards

• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Excellent verbal and written communication skills

• Fluent in English (verbal) and Cantonese

• Knowledge of Occupational Safety requirements

• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

• Ability to effectively communicate and interact with all levels of people

• Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 5 years experience in related discipline

• Knowledge of HVAC, Fire Protection System, Electrical system and BMS system. Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required

• Knowledge of Occupational Safety requirements

• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

• 5.5 working days per week

Critical Competencies for Success (with corresponding 'I am JLL behaviours')

Client Focus & Relationship Management – 'I Value my Customers'

• Demonstrates proactive & professional approach to customer service and stakeholder engagement

• Has a natural hospitality-orientated communications acumen

• Ability to interact with a wide range of client staff, including senior levels

• Ability to manage conflict and balance between client and firm requirements

• Has a customer service oriented attitude

People Management and Team Leadership – 'I am a Team Player'

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – 'I am Proactive'

• Excellent planning & organizational skills to prioritize work and meet tight deadlines

• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – 'I am Innovative'

• Capacity to deal with ambiguity and solve complex problems effectively

• Analytical, proven ability to solve problems using a quantitative approach

• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Detail focused and proactive in nature

• Self-motivated

• Exhibits honesty & trustworthiness

• Open to new ideas & willing to challenge status quo

• Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

DIRECT REPORTS

On-Site Multi Skilled Technicians

INDIRECT REPORTS

TBC

REPORTING TO

Directly Reporting to Technical Services Lead

Matrix Reporting to City Lead

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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