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ICT Shared Specialist
4 months ago
Experience: 4 years minimum hands-on experience as Senior L2 or Junior L3 support on a Global shared services environment for systems and infrastructure based on an ITIL framework.
Education:
Graduate of BS Computer Engineering or any IT related degree
IT certifications:
ITIL, OS, VMs, Network, Cloud
Job Description
Be the main point of contact between the local, APAC, global customers, and the ICT Organization. Understand the business needs and collaborate with other ICT Teams to define and implement suitable solutions. Provide the customers with ICT support to ensure the business continuity and efficiency.
Key Responsibilities
- Ensure customers & business efficiency and satisfaction by providing ICT support excellence.
- Guarantee the ICT services continuity by collaborating with APAC and Global Digital & IT Shared Services Team.
- Support and be part of Project Teams for application, solution and service rollouts, process changes, knowledge base enhancements / changes.
- Support the APAC ICT Manager for continuous improvement opportunities and knowledge transfer of new application, solutions, or services.
- Ensure that KPIs properly monitored and accomplish the target service level agreement.
- Capable to manage the communication and the relationship with Epta VIP and End Users
Technical Skills:
- Workplace Management (more than 5 years of experience)
- MS Windows OS (8, 10, 11)
- MS Office 365 Apps
- MS SharePoint/OneDrive
- Adobe/Autodesk Products (install/configure)
- General desktop applications (install/configure/troubleshoot)
- Server & Infrastructure troubleshooting (more than 3 years of experience)
- MS Office 365 Admin Console (Azure AD, ecc)
- MS Exchange on Prem/online (mailbox management)
- MS Active Directory
- MS Windows Server (File Sharing, Print Services, DHCP, IIS)
- Infrastructure - Physical Servers
- Infrastructure - Virtual Servers
- Database (SQL, Access, etc.) access management
- Networking troubleshooting (more than 3 years of experience)
- Networking - LAN / Wi-Fi (troubleshooting)
- Networking - VPN (troubleshooting)
- Networking - WAN (troubleshooting)
Professional experience in the role or similar: > minimum of 5 years
English knowledge:
Competent (written & spoken)
Preferably living in the South Areas, Laguna, Cavite, Paranaque, Las Pinas, Taguig and MuntinlupaÂÂ