HR Manager

2 weeks ago

Pasig, National Capital Region, Philippines Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Executes efficiently and effectively on HR programs and plans in support of leaders, managers and employees in the Philippines and is part of the APAC HR Service Delivery team. Provides assistance and support to our internal customers across a range of processes in one or more countries.

Responsibilities:

Handle escalated queries from Tier 1 and Tier 2 teams

CoE program execution and support of new changes

Responsible for Employee Handbook and other HR Policies for Philippines

Execution of annual Centre of Excellence (CoE) cycles as required e.g. merit/bonus; benefits, talent (career conversations, 9 box talent calibration, goal setting & goal achievement, employee engagement surveys

Liaison with people leaders to update data in system following compensation data audits

Execution of orientation/onboarding activities as per Talent CoE strategy

Advising people leaders on related processes around promotions, salary administration, out of cycle merit increases

People leader training in processes and/or soft skills either directly, or via train the trainer sessions; translation and/or localization of communication materials and their distribution

Provision of in-country change management to local leadership

Support and advice to people leaders on onboarding

Support and advice to people leaders on end of probation reviews (where legally required)

M&A support, a part of the APAC HRSD Regional Hub

Execution orientation/onboarding for M&A

Align and manage regional and local recognition strategies to global recognition programs. Act as Voice of Customer for the CoEs

Provide feedback (via Global Portfolio Group) feedback from people leaders and employees on CoE programs and plans

Coach Tier 1 staff at 3rd party vendor teams on enhancing customer experience across all processes and partner with Payroll team

Manage all Employee Relations cases

Provides reports at the request of HRBPs, People Advisors and senior business leaders, including analysis and insight

Support people leaders with in-country engagement activities

Key Skills, Requirements and Competencies:

Tertiary qualifications in HR is preferred

7+ years progressive experience in HR with strong functional knowledge

3+ years working in a regional HR Shared Services organization is a plus

Knowledge of Workday & exposure to ServiceNow as HR Case Management tool is a plus

English and Filipino proficiency is required

Demonstrated experience of, and focus on, proactively managing customer relationships

Must possess demonstrated understanding of continuous performance measurement

Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment

Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be

Being courageous when we need to push back and say NO, or pull them to lead them to a different place

Ability to work effectively in high-pressure, fast-paced situations that require sound decision making combined with exceptional conflict resolution skills

High degree of comfort with change, with the skill to easily shift priorities to meet business needs

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here

At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here

Employee Resource Groups

Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.

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