Senior Customer Retention Manager

2 weeks ago

Manila, National Capital Region, Philippines LawnStarter Full time
LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

SENIOR RETENTION MANAGER

LawnStarter is seeking a dynamic and results-oriented Retention Manager to join our team. The Retention Manager will be responsible for developing and executing strategies to improve customer retention, reducing churn, and scaling teams of retention specialists across multiple channels. This role requires a deep understanding of customer behavior, a history of delivering retention improvements with other U.S. based companies, and a passion for inspiring a workforce to get excited about saving customers. This is a contract role.

Responsibilities:
  • Customer Retention Strategy:
  • Develop and implement effective customer retention strategies to reduce churn and increase customer loyalty.
  • Analyze customer data to identify trends and insights, and use this information to create targeted retention campaigns.
  • Team Management and Leadership:
  • Lead and mentor a team of retention specialists, providing guidance, training, and support to ensure high performance.
  • Foster a positive and collaborative team environment, encouraging innovation and continuous improvement.
  • Set clear goals and expectations for team members, and conduct regular performance reviews to ensure objectives are met.
  • Customer Communication:
  • Partner with our Lyfe-Cycle Manager to create and manage customer communication plans, including email/SMS campaigns, and personalized outreach.
  • Ensure consistent and timely communication with customers to keep them engaged and informed about services features and the convenience of our marketplace
  • Customer Experience Improvement:
  • Collaborate with the Customer Service, Product, and Sales teams to identify and address pain points in the customer journey.
  • Develop and implement initiatives to enhance the overall customer experience and satisfaction.
  • Data Analysis and Reporting:
  • Monitor key retention metrics and analyze performance data to assess the effectiveness of retention initiatives.
  • Prepare regular reports on retention performance and provide actionable insights to senior management.
  • Cross-Functional Collaboration:
  • Work closely with Marketing, Product, and Sales teams to align retention efforts with broader company goals and strategies.
  • Partner with the Product team to advocate for features and improvements that will drive customer retention.
  • Customer Feedback Management:
  • Collect and analyze customer feedback to understand their needs and preferences.
  • Implement feedback loops, and create retention tools that continuously improve services and address customer concerns promptly.

Requirements

  • 5+ years of experience in customer retention preferably in a SaaS or tech-driven company.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills.
  • Proven track record of developing and executing successful customer retention strategies.
  • Demonstrated management / leadership skills, with experience leading high performance teams.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Proficiency in CRM systems and Data tools (i.e. Excel, Metabase, Tableau, etc.).
  • Passion for the customer and a commitment to delivering an exceptional customer experience.

Benefits

  • Work from the comfort of your own home.
  • $9-$11/hr USD based on experience

#J-18808-Ljbffr

  • Senior Customer Retention Manager

    2 weeks ago

    Manila, National Capital Region, Philippines FyrFly Venture Partners Full time

    LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.Our company is flourishing at an incredible pace, profitable and...

  • Senior Customer Retention Manager

    4 days ago

    Manila, National Capital Region, Philippines LawnStarter Full time

    Description:LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.Our company is flourishing at an incredible pace,...

  • Senior Customer Retention Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Lawnstarter Inc. Full time

    LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.Our company is flourishing at an incredible pace, profitable and...

  • Customer Retention Officer

    2 days ago

    Manila, National Capital Region, Philippines Colcap Servicing Pty Ltd - Philippine Branch Office Full time

    Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.As we continue to conquer new frontiers in the financial services industry, we...

  • Customer Retention Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Extend Your Team Full time

    Job OverviewAs a Phone Retention Specialist, you will play a key role in retaining our members who are considering canceling their subscriptions due to styling issues. Your primary goal will be to engage in empathetic and persuasive conversations to help customers understand our service's value and the iterative nature of our styling process.Customer...

  • Retention Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time

    Elevate Your Customer Success Experience: Join London's Premier Home Service InnovatorsUnravel your potential with our client, a dynamic domestic cleaning service company based in the vibrant city of London, England. Beyond conventional cleaning services, they redefine excellence, prioritizing convenience, reliability, and top-notch quality in every aspect....

  • Retention Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time

    Elevate Your Customer Success Experience: Join London's Premier Home Service InnovatorsUnravel your potential with our client, a dynamic domestic cleaning service company based in the vibrant city of London, England. Beyond conventional cleaning services, they redefine excellence, prioritizing convenience, reliability, and top-notch quality in every aspect....

  • Customer Experience and Retentions Representative

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Experience and Retentions Representative page is loaded Customer Experience and Retentions Representative Apply locations Manila, Philippines time type Full time posted on Posted 2 Days Ago job requisition id R060171 Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's...

  • Sales and Retention Coach

    2 weeks ago

    Manila, National Capital Region, Philippines Trafilea Full time

    About TrafileaTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing...

  • Senior PowerBI Developer

    2 weeks ago

    Manila, National Capital Region, Philippines HOVER SENIOR LIVING COMMUNITY Full time

    About the RoleA Senior Power BI Developer is a professional responsible for designing, developing, and managing Power BI solutions for an organization. This role requires a deep understanding of data analysis, visualization, and reporting, along with a solid grasp of data warehousing and business intelligence concepts. A Senior Power BI Developer works...

  • Senior Customer Support Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Spocket Full time

    Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform. At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 100,000+...

  • Business Development Senior Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Newport World Resorts Full time

    JOB SUMMARYThe Business Development Senior Manager role aims to establish and strengthen partner relationships to potential players identified and developed by Business Development Senior Manager(s). The role is expected to review and further improve programs or approaches for the development of premium and junket markets. This role is responsible in...

  • Business Development Senior Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Newport World Resorts Full time

    JOB SUMMARYThe Business Development Senior Manager role aims to establish and strengthen partner relationships to potential players identified and developed by Business Development Senior Manager(s). The role is expected to review and further improve programs or approaches for the development of premium and junket markets. This role is responsible in...

  • Senior Customer Experience Manager

    2 weeks ago

    Manila, National Capital Region, Philippines StoreHub Full time

    Email Are you driven, results-oriented and a team player?With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...

  • Manager/Senior Manager

    2 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Role Description:A Supplies Manager/Senior Manager is a key part of the management team that oversees/works in conjunction with a group of team leaders which main objective is to implement the right processes and practices across the organization. Among their main duties Supplies Operation Managers are responsible for formulating strategies, presenting...

  • Manager, Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines Dialpad Full time

    About the teamInstrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to...

  • Senior Manager Customer Relationship Management

    2 weeks ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    I. MAJOR RESPONSIBILITIES AND DUTIESDevelopment of a CRM platform and structure that works seamlessly across the propertyDatabase management and customer segmentation that facilitates more effective marketing and communication programsDevelopment of an integrated property customer contact strategy across all the customer profiles and segmentsHigh level of...

  • Voice of Customer Manager

    2 weeks ago

    Manila, National Capital Region, Philippines FWD Group Management Holdings Limited Full time

    Voice of Customer Manager FWD Group Management Holdings Limited Manila, Philippines Voice of Customer Manager FWD Group Management Holdings Limited Manila, Philippines Posted 4 days ago Permanent Competitive Voice of Customer Manager About FWD Life PhilippinesFWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in...

  • Senior Business Development Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Compass Offices Full time

    The Senior Business Development Manager is responsible for optimising the occupancy and client revenue of assigned centres by generating new sales as well as expanding and renewing existing clients. The Senior BDM independently manages client commercial requests and complaints and is a player-coach, able to train BDMs.ResponsibilitiesMaintains a...

  • IT Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...