Senior Manager Customer Relationship Management

2 weeks ago

Manila, National Capital Region, Philippines Okada Manila Full time

I. MAJOR RESPONSIBILITIES AND DUTIES

  • Development of a CRM platform and structure that works seamlessly across the property
  • Database management and customer segmentation that facilitates more effective marketing and communication programs
  • Development of an integrated property customer contact strategy across all the customer profiles and segments
  • High level of strategic input and reporting for all stakeholders and marketing teams
  • High level knowledge of UI/UX for mobile app and other online tools
  • Planning and delivering CRM strategies across the organization, including the casino, hospitality, F&B, club, spa, entertainment and retail, to facilitate customer retention and customer loyalty
  • Continually analyzing customer touch points to facilitate the ongoing development and evolution of effective marketing and loyalty programs
  • Work closely with all departments to ensure CRM evolves and continues to work effectively for all aspects of the property
  • Ensure that the database is effectively segmented and populated with rich customer data that will help facilitate the development and execution of the marketing efforts for the property and each of the departments
  • Work closely with the Assistant Director, Customer Relationship Management in the development and execution of SMS, email and other direct marketing and promotional communication. This will include the testing of various strategies and offers
  • Develop, assess and continually evolve the customer lifetime value strategies for the various customer segments in the property
  • Team player, both supporting and motivating all team members to achieve business objectives and common goals
  • Promote a team atmosphere under the Company Mission and Beliefs

II. JOB SPECIFICATIONS

Educational Requirement:

  • College graduate, preferably with major in marketing, statistics, math or computer related degree

Experience Requirement:

  • More than 5 years of experience working in CRM related positions in the gaming industry, or in a marketing or hospitality organization
  • Used and developed CRM tools and with experience in creating UI/UX in mobile apps and other online tools

Skills and Attributes:

  • Practical experience managing a large CRM program in the gaming, hospitality, airline, financial services or retail space
  • Understanding of sophisticated customer segmentation, targeting and data usage
  • Analytical with the ability to collate, analyze and present data and drive clear insights to the business
  • Experience of working across channels and customer segments utilizing marketing analytical tools and metrics
  • Excellent organizational skills needed to effectively plan, execute and direct resources
  • Technical skills in creating CRM roadmap and developing highly effective UI/UX.
  • Professional communication and interpersonal skills

#J-18808-Ljbffr

  • Product Manager

    2 weeks ago

    Manila, National Capital Region, Philippines TLC Relationship Management Full time

    Job Responsibility:a. Product Adoption with internal teams (hotel + TLC Program)b. Product promotion to dept heads etc of client teams benefits, use, applicability, training etc to create ongoing interest and opportunityc. Digital initiatives with local hotel team (under guidance from TLC Marketing) / i. Organic posts + participation in eventsii. Visibility...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Metropolitan Bank and Trust Company Full time

    Relationship Manager - Commercial & Corporate Banking Account & Relationship Management (Banking & Financial Services) Role Exposure:Deepen your understanding of account management, business development, marketing and salesMeet clients from various industries and understand a bank's role in the ins and outs of the client's businessesBe mentored by industry...

  • Club Ambassador

    2 weeks ago

    Manila, National Capital Region, Philippines TLC Relationship Management Full time

    Candidates with an interest in direct sales / face to face sales profile may applyGood English communication skills is a must for this profile Excellent opportunity for: 1. Candidates from luxury hotels, banquets or travel sales background. 2. Candidates from aviation industry who are looking for ground jobs or want to make their career in the Hotel...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines AXA Full time

    Relationship Manager - Wealth and Investment Corporate Finance & Investment Banking (Banking & Financial Services) Full time Add expected salary to your profile for insights Assist partners in generating new business to achieve defined SP targets in single pay AUM, fee income, and activationBuild and deepen relationships with partners to drive businessHelp...

  • Senior Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines StepUpFind Full time

    Dear Candidates, Kindly find out the Requirements for Relationship Manager - Sales Investment Product in Top Most Financial Services Company Min 1yrs experience in Broking Sales with third party product Age- upto 35yrs Job Summary:ROLES &RESPONSIBILITIES:-1) Candidate will be responsible for Direct Sales of retail accounts acquisition for equity, commodity...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Paisabazaar Full time

    As a Relationship Manager specializing in Home Loan and Mortgage, your primary responsibility will be to facilitate the conversion of Home Loan (HL) and Mortgage leads into field appointments, ultimately resulting in successful loan disbursals. You will also be responsible for managing relationships with Banks and Non-Banking Financial Companies (NBFCs) to...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Sun Life Financial, Inc. Full time

    Relationship Manager - Institutional Sales Relationship Manager - Institutional Sales Sun Life Financial, Inc. Manila, Philippines Posted 2 days ago Permanent Competitive Relationship Manager - Institutional Sales You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self....

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines ARS Process Solutions And Consultants Full time

    Posted: 12 days ago Openings: 40 Applicants: Less than 10 Prospecting new customers in line for company lending policies through direct calls and sourcing channelsDetailed explanation of products, policies, and processes to the customer ensuring no gaps in customers' understanding.Required Candidate profileExperience of 1-8 years in NBFC/ MFI/ Bank DSAs is...

  • Private Wealth Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link The Relationship Manager is the main touchpoint between the bank and the HNWI segment. The RM is accountable for his customer base's risk appetite and investment profiles, and serves as the primary delivery channel of the bank's brand of customer service. The RM contributes to the bank's business growth by meeting...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Relationship Manager (Commercial Banking Group - Caloocan) Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link A Relationship Manager will originate, develop, review and manage loan portfolio relationships. You will cross-sell appropriate bank products and services across target segments to help achieve the Bank's objectives in terms of growth, profitability and client satisfaction.Role Exposure:Hone your experience in...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines WOW Softech Full time

    Job Opportunity: India to DubaiAre you a seasoned professional with expertise in Life insurance, retirement plans, and ULIP? We are looking for a dynamic Relationship Manager to join our team in DubaiRequirements:Minimum 3 years of experience in health insurance, retirement plans, and ULIP Proven track record in client relationship managementWillingness to...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Bank of the Philippine Islands Full time

    Job PurposeThis position is primarily accountable for managing BPI Private Wealth (PW) accounts/clients and growing the volume and revenue of his/her clients.Main AccountabilitiesManages PW Accounts Ensures adherence to the account's agreement, investment guidelines, special instructions, internal policies and procedures, and existing banking circulars and...

  • Business Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines RCBC Full time

    Relationship Manager - Retail Banking (Manila)Relationship Manager - Retail Banking (CAMANAVA)Relationship Manager - Institutional BankingRelationship Manager - Retail Banking (Quezon City)Relationship Manager - Institutional Banking (BGC)Key Account Manager - Philippines (Work from Office)Relationship Manager - Asian Development BankExpression of Interest -...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Avani Consulting Full time

    Greetings from AVANI Consultancy We are hiring for Top AMC for Relationship Manager role - B2B Banca channel- Mutual fund sales.Interested candidate can share resume in WhatsApp or mail -WhatsApp Mail / Location: Chennai, Bengaluru ,Pondicherry ,DelhiKindly go through the job description and share resume.Job description1. Responsible for Sales for the...

  • IT Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

  • Relationship Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Ipro Networks Pte. Ltd. Full time

    Job Title:Rewards Relationship ManagerPosition Type:Permanent- Full-TimeLocation:Hybrid - BGC, Taguig PhilippinesSalary Range:PHP 150,000 to 200,000 monthly + benefitsResponsibilities:1. Responsible for managing and maintaining the relationship between the company's rewards and local e-wallet to maximize the traffic to our company's rewards program.2....

  • Senior Customer Support Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Spocket Full time

    Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform. At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 100,000+...

  • Relationship Manager- Equity Advisor

    2 weeks ago

    Manila, National Capital Region, Philippines Aspiring Mantra Full time

    Posted: 18 days ago Openings: 1 Applicants: 52 Advise clients on a range of products viz. Equity, Mutual Funds, PMS in stocks and securitiesbroking, derivatives, bonds & all the productsGenerate revenues and AUM for the companyProviding clients with advices that helps them in their investmentRequired Candidate profileGraduate with at least 2 yrs experience...

  • Relationship Manager

    7 days ago

    Manila, National Capital Region, Philippines Sun Life Financial Inc. Full time

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...