Operations Director

2 weeks ago


Makati City, National Capital Region, Philippines KSearch Asia Consulting Full time

US-based training company with a team in Manila that provides critical back office support to our global network of over 26 industry training portals that service over 4 million clients worldwide.

JOB DESCRIPTION


• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue to clients,

• Responsible for development and administration of annual department budget to attain business goals with operational stability,

• Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development,

• Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance,

• Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center,

• Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision,

• Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction,

• Manage and expand client and coworker relationships,

• Find and close new revenue opportunities within the existing client base,

• Oversee the support teams like HR, IT and Facilities

JOB QUALIFICATION


• Minimum 5 years of Call Center/Contact Center management experience,

• Effective leadership and analytical skills including working knowledge of P&L, staffing models, scheduling, and telecom opportunities,

• Exceptional ability to develop and manage results-oriented recruiting and training programs,

• Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience,

• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,

• Strong negotiation, interpersonal, written and oral communications skills

ACTIVE DATES
July 16 – September 30, 2018

Start your journey to a fulfilling career right here. Apply for a position by sending us your resume today. Your dream job is just a click away

#J-18808-Ljbffr
  • Operations Director

    2 weeks ago


    Makati City, National Capital Region, Philippines ghd Full time

    About the OpportunityAt GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as...


  • Makati City, National Capital Region, Philippines Rocket Station Full time

    Director of OperationsHiring is hard. Training is harder. We help you document the processes you need so you can get the results you want from your virtual talent.Are you a proactive, assertive, strategic thinker who loves to solve problems? Are you uniquely gifted at seeing big picture business goals, but also seeing all the specific steps necessary to win?...


  • Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    Construction Operations Director (1 FTE for North Luzon; 2 FTE for South Luzon)A leading Construction Company in the Real Estate Sector.JOB DESCRIPTIONBe on top of Construction Operations activities ranging from Land Acquisition, Project Conceptualization, Project Planning, Project Implementation, Project Delivery to After Sales ServicesManage 10-20 projects...


  • Makati City, National Capital Region, Philippines Hackett Security Group Full time

    I. QUALIFICATIONS● Candidates must possess at least a Bachelor's degree in any field related to the job.● At least a Certified Security Professional / Certified Security Management Specialist / Basic Occupational Safety and Health.● At least 5 years' experience in handling security agency operations or inspectorate.● With good moral character and...

  • Operations Director

    2 weeks ago


    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Nezda is looking for Operations DirectorWork Setup: Onsite Start ASAPQualifications: Have earned a Bachelors College Degree of any field. Must have at least 2 to 3 years of working experience handling the same position/field. Previous related account management background in the call center industry is required. Must have experience in managing large...

  • Senior Director

    2 weeks ago


    Makati City, National Capital Region, Philippines SGV & Co. Full time

    Director for Quality Assurance, Global Contact CentreSenior Director - Assurance & AccountingSenior Director - Assurance (Financial Services Industry)Director, Operational Readiness - Renewable Energy ProjectsAC Manila - OFRO Risk & Quality DirectorSenior Quality Manager, GxP Auditor - open to all Asian locationsHR OD Data and Quality Management Officer...


  • Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    Operational Excellence Director (Black Belt)Our client is shared services hub of the Philippines' largest Food Service businessJOB DESCRIPTION• Supervise a team of business analysts, Six Sigma Black Belts/Green Belts and provides mentorship and oversight of projects• Plans, develops and implements the various standard operating procedures and guidelines,...

  • Operations Director I

    2 weeks ago


    Quezon City, National Capital Region, Philippines Nezda Global Full time

    Nezda is looking for Operations Director I & II.Qualifications:INSURANCE 1-2 years of confirmed OD experience. Handling Insurance (Property and Casualty). Night shift. Work onsite.MOBILE 1-2 years of confirmed OD experience. Handling telco. Night shift. Work onsite.Job Description:Serves customers by planning and implementing call center strategies and...

  • Operations Director I

    2 weeks ago


    Quezon City, National Capital Region, Philippines Nezda Technologies Inc. Full time

    Nezda is looking for Operations Director I & II.Qualifications:INSURANCE 1-2 years of confirmed OD experience. Handling Insurance (Property and Casualty). Night shift. Work onsite.MOBILE 1-2 years of confirmed OD experience. Handling telco. Night shift. Work onsite.Job Description:Serves customers by planning and implementing call center strategies and...

  • Operations Director

    2 weeks ago


    Quezon City, National Capital Region, Philippines Afni Full time

    Operations Director Position Purpose:Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;...

  • Sales Director

    2 weeks ago


    Makati City, National Capital Region, Philippines Ninja Van PH Full time

    DIRECT HIRINGAs a Sales Director, you will be responsible for developing and executing the sales strategy to achieve revenue targets and maximize profitability. You will lead and motivate a sales team, oversee sales operations, and collaborate with other departments to drive business growth. A Sales Director is a senior management position responsible for...


  • Quezon City, National Capital Region, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Quezon City, National Capital Region, Philippines Humanly (humanly) Full time

    Quezon City, National Capital Region (Manila), Philippines Bacoor, Cavite, Philippines Imus, Cavite, Philippines Maharashtra, India Pasig, Quezon, Philippines +12 more hide About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent,...

  • Account Director

    2 weeks ago


    Makati City, National Capital Region, Philippines Manpower (Philippines) Full time

    To do:Responsible for the successful P&L management including delivering against budgets, revenue forecasting and tracking of performance KPIsSenior point of contact for client stakeholders for all related projects including leading all ongoing monthly/quarterly client performance reviewsWork collaboratively with senior client stakeholders to identify and...

  • Operations Director

    2 weeks ago


    Makati City, National Capital Region, Philippines John Clements Consultants, Inc Full time

    Job Description:In-charge in supporting the COO in the overall restaurant operations and excellence strategies, development, and implementation, and improvement of the company's brand. He/she will also ensure that the business unit meets the organization's needs, delivers optimal return on investment, and maintains utmost quality of service in the...


  • Quezon City, National Capital Region, Philippines Nezda Global Full time

    Nezda is looking for Director of Operations – Insurance Campaign. Competitive basic salary + Allowances + Incentives HMO with up to 4 dependentsQualifications: 1-2 years experience of Property and Casualty Insurance. Must have handled FTEs. Job Type: Full Time Job Location: Quezon City Apply for this position Full Name * Email * Phone * Upload...

  • Art Director

    2 weeks ago


    Makati City, National Capital Region, Philippines Dentsu Aegis Network Ltd. Full time

    Art Director (Social, Brand, Experience, Content) page is loaded Art Director (Social, Brand, Experience, Content) Apply locations Makati City time type Full time posted on Posted 2 Days Ago job requisition id R The purpose of this role is to lead the immediate design team members and creative work with focus, commitment and an ever-increasing knowledge of...

  • Operations Director

    2 weeks ago


    Makati City, National Capital Region, Philippines BPO Full time

    Overview:Responsible for managing call center operations activities including day-to-day operations, training and quality for one or more accounts / programs / LOB's that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Ensures the profitability of multiple programs / accounts / LOB's by ensuring the attainment of...

  • Sales Director

    2 weeks ago


    Makati City, National Capital Region, Philippines Ninja Van PH Full time

    SALESMANAGEMENTAs a Sales Director, you will be responsible for developing and executing the sales strategy to achieve revenue targets and maximize profitability. You will lead and motivate a sales team, oversee sales operations, and collaborate with other departments to drive business growth. A Sales Director is a senior management position responsible for...

  • Legal Director

    2 weeks ago


    Makati City, National Capital Region, Philippines Ninja Van PH Full time

    DUTIES, RESPONSBILITIES & OUTPUTSQuality Management SystemAssists in all company's legal transactions, partnerships, and projects.Ensure that all the company's transactions comply with laws and regulations, while actively helping our company avoid possible legal risks and violations.Guides managers on regulatory and compliance mattersAnalyzes legal issues...