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Voice Engineer

3 months ago

Manila, National Capital Region, Philippines Infobip Group Full time

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip's platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Responsibilities:

  • Attend to & resolve customer inquiries and problems in a highly professional manner, in varying critical and non-critical situations.
  • Understand client needs and find workarounds when issues appear.
  • Proactively suggest changes that improve internal processes, customer experience, and the quality of service we are provide.
  • Provide continuous feedback to our internal team of engineers to improve our products based on the needs of our clients.
  • Consult and mentor other team members while providing them with meaningful feedback.

Qualifications:

  • 3-5 years of experience in a 2nd level technical support role; technical account management and consulting experience is a plus
  • A wide range of interests and working experience on a voice switch platform, with expertise in one or more of these areas: VoIP, SS7, ISDN, PSTN, SIP, DID, TFN, & PBX.
  • Genuine care for clients; looking to provide the best possible experience at all times.
  • Strong presentation skills and the ability to convey high-level concepts in a manner that is easily understood by clients.
  • The ability to communicate effectively to clients, partners, colleagues, and engineering teams using the English language.

Why our employees choose us (and stay)?

  • Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world's leading companies and impact how they communicate with their users
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally – Work with people from all over the world. We put the "global" in globalization.
  • Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle

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Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 15 years, we've grown into an Engineering Powerhouse with 65+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company

Join the Infobip team

If you are passionate about mobile technology, software development or global business, apply now so we can find out how well we fit together.

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