Network Engineer
2 months ago
Responsibilities
Providing first level support on network-related issues (WAN/LAN, Wired/Wireless, Voice/Web conferencing) requests, and network enhancement projects.Configure, troubleshoot, and perform preventative maintenance on network devices semi-annually or as required.Assist with network-related operations such as performing pre and post implementation testing, hardware acceptance test, user acceptance test, and during preventive maintenance of network devices.Ensuring the system availability and network performance by monitoring the network infrastructurePrepare reports such as network performance monitoring, link utilization, response time, and network availability.Providing and generating incident analysis using CISCO ACI, FSO, and DNAC solutions.Coordinate with the stakeholders, end users, the support team, and other service providers for service request, incident escalation and resolution..Communicate network problems or outages and initiate the escalation procedure.Prepares an Incident Report to track network outages, analyze their causes, and address them. Escalate the issue to other level 2 support team and to Telco Service Provider. Ensure service level agreements are met by monitoring, tracking, and reporting issue status and progress.Execute network operation activities such as updating IT Service management tickets, using network monitoring tools, using an IP network devices, updating documentation for network diagrams, and other operational responsibilities involved with networks.Manage, handle administrative tasks, and collaborate with end users on scheduling, testing, setup for streaming video, and wen conferencing Qualifications:Must be at least a graduate of 4-year IT related course degreeMust have obtained at least forty (40) hours technical training related to computer networking within the last 3 yearsMust have a minimum of one-year relevant work experience in providing first level network support for wired and/or wireless LANMust have background in Cisco Network Device Configuration, SD-WAN, Video/Web conferencing, Network Monitoring (e.g. WhatsUp Gold, Cisco Prime Infrastructure) and other IT Service Management ToolsMust be trained and knowledgeable in the management and operations of the Cisco ACI, FSO, DNAC solutions that will be deployed in BSPMust be Cisco Certified Network Associate (CCNA)-
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