Maintenance Reminder and Appointment System Staff

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Toyota Shaw Inc. Full time
Responsibilities:
  • Update Appointment Board legibly from time to time;
  • Market all available appoinment slots;
  • Prepares and submits Daily Report on Successful and Unsuccessful calls;
  • Greets all customers and Team Members encountered;
  • Receives and attends to customers at the Reception and Customers' Lounge;
  • Answers telephone calls within 3 rings and using the standard telephone dialogue;
  • Receives messages from customers and relay such (message) immediately to concerned team member, gets feedback from the TM if response had already been given to the message;
  • Updates all service reception boards;
  • Updates customers if their units are already for release;
  • Monitor No Show appointment customers;
  • Observes and follows the 5'S Housekeeping and Courtesy & Friendliness Culture;
  • Assists the Reception Team as Reception support;
  • Perform any other duties assigned by the SM at any given time.

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