Operations Manager

Full time

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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Operations Manager

Responsibilities

Operations Management

Set up and manage noiseless and transparent operations - manage Service Delivery & ensuring that Client Targets exceed expectations month on month.

Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

Lead the way in implementing new technologies in operations and display a strong executive presence

Strategically manage long term and short-term goals.

People Management

Responsible for overall performance of the team in terms of productivity & Quality.

Conduct sessions with the team to discuss Achievements, Targets and planning to meet the Targets. Facilitate the personal & professional development of the team-members.

Groom future leaders for Genpact

Client Management

Review process and people metrics periodically with Internal Management and Clients.

Interact with the client stakeholders to understand their concerns & take steps to effectively resolve them.

Process Improvement

Take the lead in working with digital teams on introducing breakthrough technology solutions into operations

Leverage lean six sigma framework to drive continuous performance improvement

Understand the details of the RCA done, discussing and identifying causes for dissatisfaction among customers and spearheading process improvement initiatives.

Qualifications we seek in you

Graduate with experience in Product Support/Contact Center.

Should have prior experience of leading large teams.

Thorough knowledge of all the key functions of a BPM company – Hiring, Training, Transition, Quality, Operations, Pricing etc.

Strong communication and inter-personal skills with the ability to learn new processes and systems quickly.

Intellectual agility and analytical outlook

Digital Savvy

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, , national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an operations manager?

How many years of people management experience do you have?

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies' ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we'll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at and on LinkedIn, Twitter, YouTube, and Facebook.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We have so much in store for you

Monthly Basic SalaryMonthly Rice Subsidy (Tax Exempt)Monthly Clothing Allowance (Tax Exempt)10% Night differential for Probationary & 20% Night Differential Pay for full timePerformance based monthly variable incentive (as much as Php 4,000/month)Performance based annual salary increase18 leaves per year upon confirmation13th Month PayLife and Accident Insurance for the employeeSSS, Pag-Ibig, PhilhealthRetirement Benefit PlanHealth and Medical Insurance for the employee – with the option to enroll family member/s

There's more

Genpact also offers trainings and courses to help build your experience, knowledge and skill

Six Sigma Training and CertificationLean Training100++ Genome Training Courses

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies' ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we'll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at and on LinkedIn, Twitter, YouTube, and Facebook.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We have so much in store for you

Monthly Basic SalaryMonthly Rice Subsidy (Tax Exempt)Monthly Clothing Allowance (Tax Exempt)10% Night differential for Probationary & 20% Night Differential Pay for full timePerformance based monthly variable incentive (as much as Php 4,000/month)Performance based annual salary increase18 leaves per year upon confirmation13th Month PayLife and Accident Insurance for the employeeSSS, Pag-Ibig, PhilhealthRetirement Benefit PlanHealth and Medical Insurance for the employee – with the option to enroll family member/s

There's more

Genpact also offers trainings and courses to help build your experience, knowledge and skill

Six Sigma Training and CertificationLean Training100++ Genome Training Courses

Perks and benefits

Medical

Miscellaneous allowance

Education support

Loans

Sports (e.g. Gym)

Parking

Vision

Performance based monthly variable incentive (as m

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