Quality Manager

2 weeks ago


Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time
Onsite | Clark, Pampanga | Night/Shifting Schedule

Required Qualifications:5 years of leadership experience as a quality manager/associate manager/supervisorMust have Quality and leadership experience in a US banking programKnowledge and clear understanding of critical and non-critical errors in the transactions.

Knowledge and clear understanding of the QA framework, NPS, CSAT, RCA, and action plan.
Good knowledge of Quality metrics, their measurements, and thresholds/targets.
Good investigative and business writing skills.
Good at creating reports using various tools and applications.
Being able to perform risk analysis to the satisfaction of the stakeholders or departments.
Basic exposure to statistical tools and approaches, trend analysis & cause analysis.

Working knowledge of MS Office (Word, Excel & PowerPoint).KEY ROLES AND RESPONSIBILITIESPrepare a weekly Sampling Plan and share it with the QA team.

Ensure that all types of transactions are monitored in the programs assignedEnsure that all three types of audits are done as recommended by COPC
  • Live, Recorded, and Side by SideEnsure Sampling Adherence is met MIPs are implemented if required.

Track if the QAs are providing appropriate feedback basis of the call audits to improve consultant's ability to perform better.

Keep checking the QA's accuracy by doing ATA and Calibration.
Prepare and share the Gage R&R report.
Be a consultant and advisor to the QAs to clarify on parameters during need.

Conduct frequent QA reviews and provide inputs to QA on the areas to be focusedFacilitate QA's to conduct NH training during Nesting.

Analyse monitoring data to identify program-level issues and opportunitiesCommunicate the insights and analysis regularly to different teams like Service Delivery, Training, etc.



  • Angeles City, Central Luzon, Philippines Quality Analytics Full time

    Training and Quality Assurance SpecialistProject-based (Consultancy) As a Training and Quality Assurance Specialist, you will be pivotal in our People & Culture department, collaborating closely with the People & Culture Lead to execute strategized initiatives that drive organizational growth and excellence. Your primary focus will be on learning and...

  • Sales Quality Analyst

    2 weeks ago


    Angeles City, Central Luzon, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Angeles City, Central Luzon, Philippines Filam Software Technology, Inc. Full time

    Document quality assurance activities with internal reporting and auditsEstimating time involved in assuring each product's qualityAnalysis of requirements, preparing a query list based on those requirementsWriting and reviewing testing plansCommunicating with other departments such as project management and engineering to coordinate scheduling for QA...


  • Angeles City, Central Luzon, Philippines Concentrix Full time

    Job Title:2024 RCX Support and Leadership Workforce ManagementJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality...


  • Angeles City, Central Luzon, Philippines Concentrix Full time

    Job Title:2024 RCX Support and Leadership Workforce ManagementJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality...

  • Operations Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines Florence Perfumes PH Full time

    Operations Manager Responsibilities:Supervise and lead a team of 15 employees in various departments (packing, production, admins).Oversee daily operations, including order fulfillment, packing, and shipping.Optimize production processes to improve efficiency and reduce costs.Manage inventory levels to meet demand and prevent stockouts.Coordinate with admin...

  • Restaurant Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines GIADAS GROUP Full time

    Coordinate daily Front of the House and Back of the House restaurant operationsDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsRegularly review product quality and research new vendorsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate...

  • HR Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines Ninja Van PH Full time

    HR MANAGER (1)JOB QUALIFICATIONS: Graduate of BS Psychology, Human Resources, Organizational Development or otherrelevant degree Strong executive presence Excellent in written and verbal communication High integrity and ability to build trusting relationship With at least 35 years of work related experienceRESPONSIBILITIES: Comply with legal and social...

  • Restaurant Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines 11 Nevada Management Group Inc. Full time

    To deliver our commitment to our guests to provide them high quality food products and services at great value for money, the incumbent is to ensure the smooth flow of operations of the Restaurant as the Manager on Duty (MOD) who is accountable for leading the store team in achieving the key aim of retaining and attracting new guests, and contributing to the...

  • HR Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines Jobs PH AR Full time

    JOB QUALIFICATIONS: Graduate of BS Psychology, Human Resources, Organizational Development or otherrelevant degree Strong executive presence Excellent in written and verbal communication High integrity and ability to build trusting relationship With at least 35 years of work related experienceRESPONSIBILITIES: Comply with legal and social obligation Enhance...

  • HR Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines A&A Outsourcing Inc. Full time

    JOB QUALIFICATIONS: Graduate of BS Psychology, Human Resources, Organizational Development or other relevant degree Strong executive presence Excellent in written and verbal communication High integrity and ability to build trusting relationship With at least 35 years of work related experienceRESPONSIBILITIES: Comply with legal and social obligation Enhance...


  • Angeles City, Central Luzon, Philippines Circa Logica Group Full time

    Work Setup: Permanent WFHWork Category: Full TimeWork Schedule: Mid-ShiftOur client is hiring for aDATA MANAGEMENT SPECIALISTQualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum of 2 years of experience in data management or a similar role.Proficiency in database management systems (e.g., SQL, Oracle,...

  • Team Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Position Title: Team ManagerSalary: 40,000 PHP a monthReports To: Partner, Partner AdvisorPrimary Relationships: Partner TeamDate: June 2024Schedule: 10:00 PM - 7:00 AM PHTSummary:As a Team Manager, you will be responsible for overseeing administrative tasks, coordinating office operations, managing schedules, and supervising staff. Your role will involve...

  • Office Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines Seidotech Solutions Corporation Full time

    Job Description:As the Office Manager, you will be the driving force behind our organization's success, responsible for overseeing all aspects of our operations. Your leadership will guide our team towards achieving our strategic objectives and maintaining a high level of efficiency and profitability. You will collaborate with department heads to develop and...

  • HR Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines JOBS PH Full time

    JOB QUALIFICATIONS: Graduate of BS Psychology, Human Resources, Organizational Development or otherrelevant degree Strong executive presence Excellent in written and verbal communication High integrity and ability to build trusting relationship With at least 35 years of work related experienceRESPONSIBILITIES: Comply with legal and social obligation Enhance...


  • Angeles City, Central Luzon, Philippines Manila Recruitment Full time

    This is an amazing opportunity for an Amazing Finance Executive to join an organization that is multinational growing company that has strong branded products recognized for their quality and consistency.Preparing budgets and forescasts, from liaising with the component sections of the business unit to the submission of required reports and...

  • Marketing Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines Swak BPO Corp Full time

    Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire a Marketing Manager to join our growing...


  • Angeles City, Central Luzon, Philippines 5.5 Degrees PH Inc. Full time

    Role DescriptionThis is a full-time remote role who will be responsible for the Management and implementation of internal projects including but not limited to compliance working papers and various internal procedures such as workflow management. Standardization of service package to be provided to clients;Implementation of strategic initiatives such as new...

  • Operations Manager

    2 weeks ago


    Angeles City, Central Luzon, Philippines Blueberry Digital Labs Full time

    The Operations Manager of Template.Net is responsible for overseeing the core operations of the company. The Operations Manager is responsible for the implementation, execution, compliance and improvement of all processes, policies and procedures to meet the company's performance goals.The Operations Manager directly reports to the Chief Executive Officer...


  • Angeles City, Central Luzon, Philippines KC Global Talent Solutions, Inc. Full time

    QUALIFICATIONS:Candidate must be a Licensed Engineer. Preferably Mechanical or Electrical EngineerMust have 10 to 15 years of relevant work experience gained from a Semiconductor companyWilling to be relocated in Pampanga.Good people management skills.RESPONSIBILITIES:UTILITIESPlans and organizes the power needs of the plant, ensuring an adequate supply of...