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Customer Experience Specialist
2 weeks ago
Posted 12 days ago and deadline of application is on 28 Jun
Recruiter was hiring 2 days ago
Job DescriptionPurpose
- The Customer Success Account Associate / Manager for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant resources.
Duties and Responsibilities
- Develop trusted advisor-relationships with our customer's senior/strategic management, executive sponsors, and key influencers among stakeholder groups that will be affected.
- Develop Customer Success Plans and Quarterly Success Reports for customers
- Conduct Quarterly Success Reviews for customers and drive collaboration for progress towards outcomes
- Ensure all activities to drive adoption is aligned with and contributes to internal group's desired business outcomes
Qualifications
- Bachelor's degree in Business Management, Marketing Management, or equivalent.
Competency
- Excellent communication and presentation skills
- High level of integrity
- Highly customer focused
- Very data-driven
- Excellent problem-solving and analytical skills
- Ability to educate technical and non-technical audience about technology
- Highly organized and highly procedural and methodical
- Work comfortably with business senior leadership
Working Conditions
Willing to work in a highly collaborative environment.
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About Trends Group, Inc.The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world's biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.The time has come to explore the possibilities in ICT and beyond.Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
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