Customer Experience Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Booth & Partners Full time

About the Client:

At Byte, they believe in making the inaccessible, accessible. Their oral care platform makes it easier and more affordable for all people to get the smile and confidence they've been dreaming about. Headquartered in Los Angeles, they work with a nationwide network of licensed orthodontists and dentists who prescribe every treatment plan of our at-home, invisible aligners to deliver fast, professional results for a fraction of the cost of traditional options. They set out to improve peoples' lives by helping them achieve a healthy and confident smile they are proud of.

As an accredited member of the BBB with thousands of 5-star reviews, and a proud member of the American Teledentistry Association, they're pushing oral care forward every single day.



Job Summary:

As a Customer Experience Specialist your mission will be to commit to the practice of delivering awesomeness and making people smile. You will help customers through their smile journey, so it's important to know our product inside and out and be able to answer questions about clear aligners,

orthodontics, and how we can help align their teeth (and of course, the reasons why in some cases, we can't).

Responsibilities:
  • Must be comfortable communicating via chat, email, text and phone.
  • You are solutions-oriented, success-driven, approachable, and compassionate.
  • You are calm under pressure. You think on your feet and when things change, you know how to roll with the punches.
  • You are a strategic problem solver who stays focused. You operate with a high sense of urgency.
  • You communicate effectively. You are persuasive and an expert at navigating difficult
  • conversations.
  • You are motivated, resilient and take ownership. You have a calculated approach and practice critical thinking. You never point fingers.
  • Required to perform other duties as requested, directed or assigned.
Requirements
Requirements:
  • 3+ years of customer care or customer service experience. Health care experience is a plus,
  • but not required.
  • Understanding of ticketing systems and support channels including voice, email, chat, text
  • and messenger required.
  • Familiarity with Five9 and Salesforce gets bonus points.
  • Exceptional communication and interpersonal skills and a dedication to putting team first.
  • Must have Fiber Optic internet with at least 25 Mbps bandwidth
  • Must have a backup desktop or laptop with the latest OS
  • Must be able to work from 10PM-7AM (Shifting)
  • Must be amenable to reporting to our Makati and BGC office as required
Benefits
WHAT WE OFFER:

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Work-from-home and hybrid work setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

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