Senior Pension and Retirements Associate

2 weeks ago


Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

Senior Pension and Retirements Associate page is loaded

Senior Pension and Retirements Associate Apply locations Quezon City time type Full time posted on Posted 2 Days Ago job requisition id JR

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?

  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

Job Description:

We're looking for a Senior Pension and Retirements Associate to join our Policy Admin - Cdn Group Retirement Solutions team at MBPS.

In this role, you are expected to:

  • Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty
  • Meet quality expectations to ensure a positive client experience

Have the skills and knowledge for the job? Learn more about the opening below

Key Responsibilities:

  • Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty
  • Meet quality expectations to ensure a positive client experience
  • Meet productivity expectations to maximize team service levels
  • Provide effective and timely resolution of a range of customer inquiries
  • Strike a positive and cooperative tone with both customers and coworkers
  • Strive for first-call resolution of customer issues
  • Translate scenarios that require problem resolution to positive service experiences
  • Strengthen the perception of MANULIFE in the marketplace
  • Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
  • Complete ongoing training to stay abreast of product, industry, service and policy changes

Qualifications:

  • High School/Senior High/Vocational Course/incomplete Bachelor's program with relevant work experience of at least 2 years, and Bachelor's Degree holders are welcome to apply
  • NO EXPERIENCE: required for Bachelor's Degree holders; At least two years of relevant experience for college undergraduate.
  • Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed)
  • Amenability to work in U.P. Ayala Land Technohub, Quezon City
  • Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
  • Customer Service or Financial Services experience a plus
  • Ability to thrive in a lively working environment and manage multiple tasks
  • Outstanding verbal communication skills and strong telephone etiquette
  • Possess the ability to multi-task
  • Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
  • Demonstrated problem resolution skills
  • Effective listening skills
  • Demonstrated computer efficiency
  • Outstanding customer service skills
  • Business writing skills Decision Authorities:
  • Recommend process improvement enhancements to better the overall customer experience
  • Clarify information, research every issue and provide solutions and/ or alternatives
  • Build sustainable relationships with internal and external customers.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

About Us

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We're proud of our accomplishments and recognitions. Recent awards include:

  • Best Place to Work in Asia-Pacific 2022
  • Best Place to Work for LGBTQ Equality 2022

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts.

Discover how you can grow your career, make impact and drive real change with our Winning Team today at .

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